MERCY SNEHA MOPARTHY

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Total experience of around 11+ years as a ServiceNow Resource playing different roles at Infosys Ltd. Excellent understanding of ServiceNow platform to enable seamless discussions with business stakeholders and translate functional requirements into technical requirements adhering to best practices. Extensively worked on Core ITSM and ITBM modules, Service Catalog, Service Portal, CMDB, complex B2B integrations using various APIs and script types offered. Developed multiple custom applications to meet requirements which are not realized through out-of-the-box modules/applications offered. Created various project artifacts such as technical design documents, best practice manuals, user manuals, handbooks, Team Structure etc... Mentored fresh talents at offshore and near-shore locations and guided them on ServiceNow learning path to bring them up to speed to ensure seamless delivery of the project who later became Leads for different projects.