Mete Sekertekin
Self Employed
Weil Am Rhein
Summary
Experienced hospitality professional with a comprehensive background in guest services and front desk operations. Skilled in providing high-quality service, managing daily operations, and assisting with various responsibilities to ensure a seamless guest experience. Adept at handling guest inquiries, resolving issues, and maintaining high standards of customer satisfaction. Known for attention to detail, effective communication, and a strong commitment to enhancing the overall guest experience. Seeking to contribute my diverse skills in hospitality to a dynamic and guest-focused team.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work History
E-Commerce Specialist
Self Employed (Norendo)
02.2013 - Current
- Create successful promotional campaigns to drive traffic and increase conversions.
- Develop strategic partnerships with key vendors, expanding product offerings and securing favorable pricing terms.
- Maintain a working knowledge of company products, services, and promotions.
- Manage social media advertising campaigns to boost brand awareness, engagement, and online sales growth.
- Conduct market research to identify high-demand items and source products that sell well, ensuring a competitive product lineup.
Beverage Manager
Grand Hotel Sharm El Sheikh (5-Star)
02.2009 - 03.2011
- Oversee daily operations of the beverage department.
- Maintain at all times a good customer relationship.
- Manage beverage inventory and ordering.
- Assist with staff training and development
- Ensure all guests receive excellent, prompt service.
- Ensure compliance with health and safety regulations.
- Monitor customer satisfaction and address any issues.
- Ensure proper storage and maintenance of all beverage products.
Beverage Manager
Adriatic Cruise Line
05.2006 - 08.2008
- Oversee daily operations of the beverage department.
- Maintain at all times a good customer relationship.
- Manage beverage inventory and ordering.
- Train and supervise bar staff.
- Ensure all guests receive excellent, prompt service.
- Ensure compliance with health and safety regulations.
- Control costs and maximize profitability.
Front Desk Concierge
Classic Residence By Hyatt
02.2003 - 09.2005
- Classic Residence by Hyatt is a luxury elderly living lifestyle.
- Distribute daily mail and newspapers.
- Prepare daily maintenance reports for residents.
- Check daily dry cleaning requests.
- Report any resident issues to the responsible departments.
- Provide 24/7 valet parking service.
- Record daily check-ins and check-outs for guest security.
Bar Waiter / Restaurant Waiter
Royal Caribbean Cruise Line
08.2001 - 01.2003
- Serve customers in a friendly and helpful manner, Handle and move objects, such as glasses and bottles, Order supplies from outside vendors, Monitor and maintain an Inventory of supplies, Mix ingredients according to drink recipes, Sell or influence others, etc.
Bartender
Gloria Golf Resort Hotel (5-Star)
08.1999 - 06.2001
- Assist with staff training and development and encourage sales of food and beverages
- Continuously monitor and check standards of work and correct as necessary
- To ensure all guests receive excellent prompt services...
Bartender
Hotel Antalya Dedeman (5-star)
09.1994 - 12.1997
- Serve customers in a friendly and helpful manner, Handle and move objects, such as glasses and bottles, Order supplies from outside vendors, Monitor and maintain an Inventory of supplies, Mix ingredients according to drink recipes, Sell or influence others, etc.
Education
High School Diploma -
Liberty High School
Vermont, USA 04.2001 - 07.2008
Food And Beverage
Tourism Education School (TUREM)
Antalya,Türkiye 08.1994 - 06.1995
Skills
1 Teamwork: Ability to work effectively within a team and collaborate with others
2 Problem-Solving: Capable of analyzing issues and developing effective solutions
3 Time Management: Skilled in managing time efficiently and prioritizing tasks
4 Customer Service: Strong focus on customer satisfaction and understanding customer needs
5 Adaptability: Quick to adjust to changing circumstances and new environments
6 Leadership: Leadership abilities, including team management and guidance
7 Attention to Detail: A keen eye for detail and the ability to work meticulously
8 Critical Thinking: Ability to think critically and make logical, informed decisions
Dateofbirth
05/21/1977
Militaryservice
Completed 1997-1999
Personal Information
- Date of Birth: 21/05/77
- Nationality: Deutsch
- Marital Status: Separated
References
- Fatih Yetkin, Reef Oasis Sentido Sharm El Sheik
Executive Manager +20 101 941 4145
- Sandi Calafato, Classic Residence by Hyatt, +1858 646 7700, Front Office Manager
Training
Seaman’s Book (STCW), 2008
Royal caribbean gold anchor standards training
Languages
English
Advanced (C1)
German
Intermediate (B1)
Turkish
Bilingual or Proficient (C2)
Timeline
E-Commerce Specialist
Self Employed (Norendo)
02.2013 - Current
Beverage Manager
Grand Hotel Sharm El Sheikh (5-Star)
02.2009 - 03.2011
Beverage Manager
Adriatic Cruise Line
05.2006 - 08.2008
Front Desk Concierge
Classic Residence By Hyatt
02.2003 - 09.2005
Bar Waiter / Restaurant Waiter
Royal Caribbean Cruise Line
08.2001 - 01.2003
High School Diploma -
Liberty High School
04.2001 - 07.2008
Bartender
Gloria Golf Resort Hotel (5-Star)
08.1999 - 06.2001
Bartender
Hotel Antalya Dedeman (5-star)
09.1994 - 12.1997
Food And Beverage
Tourism Education School (TUREM)
08.1994 - 06.1995
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