Microsoft 365 Office
MHD Manar Al Haffar
Pharmacist , Medical representative
Munich,BY
Summary
Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in managing and Delivery of Healthcare regarding marketing pharmacy goals . Bringing successful career history comprising more than 6 years. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with multinational groups by applying conversational English, German and arabic abilities. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Pharmacy Manager
Apotheke Forum Schwanthalerhöhe
03.2023 - Current
- Collaborated with interdisciplinary teams in developing comprehensive treatment plans for complex cases requiring multiple medications or therapies.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Successfully negotiated client contract renewals to create increased revenue.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Supervised team of 9 front desk agents and helped to resolve issues arising during shifts.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Communicated with patients, ensuring that medical information was kept private.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Passionate about learning and committed to continual improvement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Pharmacist
Bienen Apotheke
08.2022 - 03.2023
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Supervised and coached team of pharmacy technicians and trainees.
- Delivered services to customer locations within specific timeframes.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Managed drug and supply inventories.
- Reconstituted oral liquids.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Optimized drug therapy for patients by closely monitoring lab results, vital signs, and clinical response to medications.
- Evaluated drug therapy to drive appropriate medicine use.
Pharmacist
Apotheke An Der Elster
04.2022 - 07.2022
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Educated patients on proper medication use.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pharmacist
Guten Tag Apotheke Am Hauptbahnhof
07.2018 - 06.2022
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Reconstituted oral liquids.
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
- Maintained appropriate drug records and completed reports as necessary.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
- Communicated issues and reactions to specific medications to intercept potential errors.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
Medical Representative
Alpha Pharma Industry
02.2016 - 03.2017
- Serviced existing accounts on regular basis to maximize revenue.
- Scheduled, updated and maintained product preparations and customer promotions.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Used consultative sales approach to understand and meet customer needs.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Recognized trends within territory and industry to create proactive plans.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Educated new sales staff on store policies and customer support operations.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated products and specific features at customer locations and special events.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Maintained customer promotional logs for product advertising campaigns.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Education
Pharmacy
Arab International University
Daraa, Syria 04.2001 -
Skills
Medical clinical procedures
undefinedSoftware
Adob acrobat
Timeline
Pharmacy Manager
Apotheke Forum Schwanthalerhöhe
03.2023 - Current
Pharmacist
Bienen Apotheke
08.2022 - 03.2023
Pharmacist
Apotheke An Der Elster
04.2022 - 07.2022
Pharmacist
Guten Tag Apotheke Am Hauptbahnhof
07.2018 - 06.2022
Medical Representative
Alpha Pharma Industry
02.2016 - 03.2017
Pharmacy
Arab International University
04.2001 -