Mia Black
Bear
Summary
Purpose-driven graduate student passionate about the fields of law and psychology and their role in creating a more just and compassionate society. Dedicated to helping others and using strong analytical, leadership, and management skills to support collaborative problem-solving and effective decision-making. Known for strong organization, communication, and a commitment to making a positive impact through professional and ethical practice.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Carters Oshkosh
Newark, DE
06.2024 - Current
- Assisted in managing daily store operations to ensure smooth workflow and customer satisfaction.
- Executed inventory management processes, maintaining stock levels and product organization.
- Collaborated with leadership to implement promotional strategies that increased foot traffic.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled all asset protection needs, case reporting, police reports, and court appearances
- Monitored sales performance and provided insights for improving merchandising displays and layout.
- Developed schedules for staff to optimize coverage during peak hours and improve efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Internship Student
Delaware State Police
Newark, DE
07.2025 - 11.2025
- Assisted in conducting traffic stops and enforcing state laws.
- Supported investigations by gathering evidence and compiling reports.
- Observed and documented criminal activities during patrols.
- Participated in community outreach programs to enhance public relations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Analyzed problems and worked with teams to develop solutions.
Part Time Sales Manager
Carters Oshkosh
Newark, DE
02.2024 - 06.2024
- Led sales team in achieving quarterly targets through effective training and performance management.
- Developed and implemented sales strategies to enhance product visibility and customer engagement.
- Analyzed market trends to adjust inventory levels and optimize product assortment for increased sales.
- Monitored sales performance metrics, identifying areas for improvement and implementing action plans accordingly.
Sales Associate/Key Holder
Carters Oshkosh
Newark,DE
08.2023 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed merchandise displays and ensured visual standards met company guidelines.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Monitored inventory levels and restocked shelves to optimize product availability for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Carters
Newark, DE
10.2020 - 02.2024
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management by organizing stock and conducting regular audits for accuracy.
- Collaborated with team members to achieve sales targets through effective product promotions and merchandising strategies.
- Trained new associates on operational procedures, customer engagement techniques, and store policies.
- Implemented efficient checkout processes, reducing wait times and improving overall customer satisfaction.
- Led visual merchandising efforts to create appealing product displays that attract customer attention.
- Developed strong relationships with customers, fostering loyalty through personalized service interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
CNA
Comfort Keepers Home Care
Newark,DE
08.2021 - 06.2022
- Provided compassionate personal care and assistance with daily living activities for clients.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with mobility, ensuring safety and comfort during transportation and movement.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Implemented infection control measures, maintaining a safe environment for clients and staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Front of House Employee
Chick-fil-A
Elkton, MD
04.2019 - 03.2021
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and loyalty.
- Managed front counter operations, efficiently processing orders and maintaining cleanliness standards.
- Trained new employees on operational procedures and company policies to enhance team performance.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Master of Science - Forensic Psychology
Neumann University
Aston Mills, PA12.2026
Bachelor of Science - Psychology
Neumann University
Aston Mills, PA12.2025
High School Diploma -
St Georges Techinal High School
Middletown, DE06.2022
Skills
- Problem-solving
- Customer service and engagement
- Team building and leadership
- Time management
- Attention to detail
- Staff supervision
- Hiring and training
- Employee scheduling
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
Timeline
Internship Student
Delaware State Police
07.2025 - 11.2025
Assistant Store Manager
Carters Oshkosh
06.2024 - Current
Part Time Sales Manager
Carters Oshkosh
02.2024 - 06.2024
Sales Associate/Key Holder
Carters Oshkosh
08.2023 - 02.2024
CNA
Comfort Keepers Home Care
08.2021 - 06.2022
Sales Associate
Carters
10.2020 - 02.2024
Front of House Employee
Chick-fil-A
04.2019 - 03.2021
Master of Science - Forensic Psychology
Neumann University
Bachelor of Science - Psychology
Neumann University
High School Diploma -
St Georges Techinal High School