Micah Williams
Urspringen
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
Work History
Sales Associate
Eton GmbH
07.2022 - 10.2023
- Performed sales duties including POS, opening, closing, cleaning, stocking, facing, and product knowledge
- Achieved personal sales targets in line with KPI objectives
- Created welcoming environment and provided excellent customer service
- Served and assisted customer on checkouts
- Answered the phone and helped with queries/complaints, remaining professional at all times.
Assistant Manager
Scotch and Soda Retail Gmbh
11.2021 - 04.2022
- Assisted with management of retail operation.
- Supervised sales associates
- Helped Sale associates achieve personal sales goals in line with KPI objectives
- Assisted with inventory control and loss prevention
- Ensure store is secured at closing by checking if doors are locked, alarms are set and all safes are locked.
Store Manager
FBB Group Gmbh DKNY
11.2019 - 10.2021
- Oversaw team of 10 employees, providing training and performance evaluations
- Managed inventory and supply orders
- Researched market trends to discover which products are in high demand
- Develop and maintain schedule for employees and promotions centered on holiday sales and other cycles
- Maintained proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Hire and train as needed to ensure adequate personnel is on hand to ensure adequate personnel is on hand to provide outstanding customer service
- Ensure the store remains clean and presentable at all times
- Keep daily records of store sales, damages, deposit log, employee discount and new hire paperwork.
Assistant Store Manager
FBB Group GmbH DKNY
11.2017 - 11.2019
- Trained and supervised staff, improving team productivity
- Collaborated with team leads to achieve specific goals
- Maximized purchasing interest through strategic merchandise display
- Organized sales and product demonstrations, driving customer engagement
- Resolved customer complaints and grievances, ensuring satisfaction.
Assistant Store Manager
Marc O Polo GmbH
11.2016 - 10.2017
- Cultivated strong customer relationships, ensuring high level of satisfaction
- Conducted troubleshooting of POS system
- Designed and maintained appealing advertising displays for enhanced sales promotion
- Provided sales training to staff members
- Managed bank deposits.
Assistant Store Manager
Scotch and Soda Retail GmbH
12.2015 - 10.2016
- Delivered exceptional customer service in friendly and welcoming environment
- Demonstrated professionalism while handling phone inquiries and addressing customer concerns
- Maintained store security by verifying locked doors, set alarms and secured safes at closing
- Enhanced staff sales performance through training programs focused on product knowledge and customer service excellence.
Sales Associate
Pepe Jeans London GmbH
01.2015 - 11.2015
- POS operation and product knowledge
- Efficient restocking of shelves
- Effective sales and upselling techniques
- Strong interpersonal and communication skills
- Exceptional time management abilities
- Attentive and active listening skills.
Education
Some College (No Degree) - Social Work
University of Texas At El Paso
El Paso, TxAustin High School
El Paso,TX07.1988
Middle School
El Paso,Tx07.1979
Skills
- Interpersonal skills
- Active listening
- Problem-solving
- Teamwork
- Leadership
- Communication
- POS operations
- Cross-selling
- Returns handling
- Upselling
- Training
- Microsoft Office proficiency
- Conflict resolution and complaint handling
Languages
German
Intermediate (B1)
Timeline
Sales Associate
Eton GmbH
07.2022 - 10.2023
Assistant Manager
Scotch and Soda Retail Gmbh
11.2021 - 04.2022
Store Manager
FBB Group Gmbh DKNY
11.2019 - 10.2021
Assistant Store Manager
FBB Group GmbH DKNY
11.2017 - 11.2019
Assistant Store Manager
Marc O Polo GmbH
11.2016 - 10.2017
Assistant Store Manager
Scotch and Soda Retail GmbH
12.2015 - 10.2016
Sales Associate
Pepe Jeans London GmbH
01.2015 - 11.2015
Some College (No Degree) - Social Work
University of Texas At El Paso
Austin High School
Middle School
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