MICHAEL AKOMEAH-KYEI
Koforidua
Summary
I am a dedicated man, who works with passion and diligence. I am very friendly and free spirited in everything I do. I am a dynamic Client Relationship Manager with 5 years' experience in sales and service roles for business organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Client Relationship Manager & Credit Risk Analyst
Advans Savings and Loan
Accra
01.2020 - Current
- Reduced credit risk by implementing comprehensive risk assessment strategies.
- Developed risk models for accurate credit scoring and improved decision-making processes.
- Enhanced portfolio performance with diligent monitoring and proactive risk mitigation measures.
- Conducted in-depth financial analysis to evaluate corporate borrowers'' creditworthiness.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
Director of operations
Beach Cleanup Ghana Foundation
01.2019 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Sales Manager
Africakart.com
01.2019 - 01.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Sales manager
Has Mall Enterprise
01.2018 - 01.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Administrative Assistant
Kumasi senior High School
01.2017 - 01.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assist.Information officer
Kwaebibirem Municipal Health Admin.
05.2016 - 08.2016
- Improved information dissemination by streamlining internal communication processes.
- Developed comprehensive training materials to educate staff on information management best practices.
- Collaborated with IT department in upgrading relevant software and systems, optimizing information accessibility and efficiency.
Education
Bachelor of Science - Statistics
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA11.2017
High School Diploma -
OFORI PANIN SENIOR HIGH SCHOOL
TAFO, GHANA05.2013
Skills
- Problem Resolution skills
- Good Communication Skills
- Self-Control
- Team Leader
- Analytical abilities
- Innovative
- IT Inclined
- Credit Risk analyst
- Consultative Support
- Client Satisfaction-Driven
- Relationship Building and Management
Personal Information
- Date of Birth: 08/01/94
- Nationality: Ghanaian
- Marital Status: Single
References
- Mr. Eric Okyere, Senior Branch Manager, Advans Ghana Savings and Loans, eokyere@advansghana.com, 0242530519
- Mr. Mark Anthony Kwachie, Has Mall Enterprise(CEO), 02676855470
Languages
English
Advanced (C1)
Timeline
Client Relationship Manager & Credit Risk Analyst
Advans Savings and Loan
01.2020 - Current
Director of operations
Beach Cleanup Ghana Foundation
01.2019 - Current
Sales Manager
Africakart.com
01.2019 - 01.2020
Sales manager
Has Mall Enterprise
01.2018 - 01.2019
Administrative Assistant
Kumasi senior High School
01.2017 - 01.2018
Assist.Information officer
Kwaebibirem Municipal Health Admin.
05.2016 - 08.2016
Bachelor of Science - Statistics
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
OFORI PANIN SENIOR HIGH SCHOOL
Similar Profiles
BERNARD AMON TOAHBERNARD AMON TOAH
ACCOUNTS OFFICER at ADVANS GHANA SAVINGS AND LOANSACCOUNTS OFFICER at ADVANS GHANA SAVINGS AND LOANS
EVELYN OSEI-WUSUEVELYN OSEI-WUSU
DEPUTYMANAGER at ADVANS GHANA SAVINGS AND LOANS LTDDEPUTYMANAGER at ADVANS GHANA SAVINGS AND LOANS LTD
DANIEL KWAME DOGBEYDANIEL KWAME DOGBEY
Client Relationship Officer at Advans Ghana Savings and Loans LimitedClient Relationship Officer at Advans Ghana Savings and Loans Limited