Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michael Baah

Hamburg

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Self-Employed Business Analyst

Freelancer
01.2022 - Current
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated standard and custom reports to provide insights into business performance.
  • Created dashboards to monitor and track key performance indicators.

Customer Success Representative

Bismarck Services GmbH
01.2019 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Science - International Business

University of Applied Sciences
Hamburg, Germany
08-2027

Skills

  • Business process improvement
  • Cost-benefit analysis
  • Financial advising
  • Process optimization
  • Strategic thinking
  • KPI tracking

Certification

  • SAP Business Processes of Intelligent Enterprise
  • S/4HANA Management Accounting in SAP
  • Introduction to Python
  • Introduction to Power BI
  • Introduction to Tableau
  • Statistical Methods with R

Languages

English
Bilingual or Proficient (C2)
German
Advanced (C1)

Timeline

Self-Employed Business Analyst

Freelancer
01.2022 - Current

Customer Success Representative

Bismarck Services GmbH
01.2019 - 01.2022

Bachelor of Science - International Business

University of Applied Sciences

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Michael Baah