Michael Comick
Bischofsheim
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Package Handler
Triple A
04.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Unemployed
None
10.2023 - 04.2024
Customer Service Representative
Auto Hollmann & Sohn GmbH
07.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Agent
Keller Residence
04.2023 - 07.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
IT Support Agent
Cegeka
01.2023 - 04.2023
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
Order Entry Clerk
Pfeiffer & May
06.2022 - 12.2022
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
Delivery Courier
DPD Raunheim (über Alex Transport)
04.2022 - 06.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivery Courier
Tran Soan GmbH
03.2022 - 04.2022
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivery Courier
Melem & Löhr GmbH
11.2021 - 03.2022
- Followed company policies and procedures during shift.
Delivery Courier (Side Job)
Flaschenpost
04.2021 - 03.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Inventory Specialist
Melaleuca Inc
11.2018 - 10.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Airport Customer Service Agent
Delta Aktiv GmbH
06.2018 - 09.2018
- Company Overview: Offenbach
- Offenbach
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Head Basketball Instructor (Sommercamp)
1817 Mainz Basketball Camp
09.2014 - 08.2018
- Maintained open lines of communication with fellow coaching staff, sharing insights and knowledge to improve overall team performance.
- Evaluated player performance in games, providing constructive feedback to help them improve their skills and decision-making abilities.
- Facilitated growth in athletes'' skills by closely monitoring progress and adjusting training methods as needed.
- Promoted sportsmanship among athletes by modeling respectful behavior towards opponents and officials during games and practices.
- Developed team cohesion through fostering a positive, supportive environment during practices and games.
Bartender und Küchenhilfe
Weinstube Lösch
05.2017 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Porter
Sheraton Hotel Frankfurt Flughafen
11.2015 - 11.2016
- Company Overview: Frankfurt
- Frankfurt
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Part Time Jobs
Multiple Employer
05.2013 - 10.2015
Professional Basketball Player
ASC Mainz, Salzkotten Baskets, Speyer Baskets, 1Kircheimboladen Baskets
10.2006 - 05.2013
- Collaborated with coaching staff to identify areas of improvement, setting personal goals and achieving them through dedicated practice sessions.
- Maintained clean and trouble-free lifestyle to maximize performance.
- Contributed to championship victories through strong leadership and teamwork.
- Championed sportsmanship values both on and off the court, earning respect from teammates, opponents, coaches, and officials alike.
- Participated in community outreach events to promote the team''s brand, fostering good relations with fans and local organizations.
- Established strong relationships with teammates for better on-court chemistry, resulting in improved win ratios.
- Served as a positive role model for younger players by demonstrating exceptional work ethic and commitment to the sport.
Basketball Trainer
Paderborn Baskets
01.2011 - 12.2011
- Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
Education
Certificate - Goods And Transfers
FraGround Fraport Ground Services
Frankfurt Am Main, Germany01-2023
German Language Level B2 Certificate - German Language And Literature
Mainz Volksochschule
Mainz, Germany01-2007
Associates of Arts - Communications
Warren County College and Raritan County College
09.2006
High School Diploma -
Warren Hills Regional High School
06.2002
Skills
- MS Powerpoint
- MS Word
- MS Outlook
- MS Excel
- Compass Eu
- Compass Admin
- Guest services
- Social media support
- Customer service expertise
- Customer service
- Mental toughness
- Strong work ethic
- Teamwork and communication
- Critical thinking
- Punctuality
Personal Information
- Place of Birth: Phillipsburg
- Place of Birth: New Jersey
- Date of Birth: 03/03/84
Languages
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Package Handler
Triple A
04.2024 - Current
Unemployed
None
10.2023 - 04.2024
Customer Service Representative
Auto Hollmann & Sohn GmbH
07.2023 - 10.2023
Front Desk Agent
Keller Residence
04.2023 - 07.2023
IT Support Agent
Cegeka
01.2023 - 04.2023
Order Entry Clerk
Pfeiffer & May
06.2022 - 12.2022
Delivery Courier
DPD Raunheim (über Alex Transport)
04.2022 - 06.2022
Delivery Courier
Tran Soan GmbH
03.2022 - 04.2022
Delivery Courier
Melem & Löhr GmbH
11.2021 - 03.2022
Delivery Courier (Side Job)
Flaschenpost
04.2021 - 03.2022
Inventory Specialist
Melaleuca Inc
11.2018 - 10.2021
Airport Customer Service Agent
Delta Aktiv GmbH
06.2018 - 09.2018
Bartender und Küchenhilfe
Weinstube Lösch
05.2017 - 04.2018
Porter
Sheraton Hotel Frankfurt Flughafen
11.2015 - 11.2016
Head Basketball Instructor (Sommercamp)
1817 Mainz Basketball Camp
09.2014 - 08.2018
Part Time Jobs
Multiple Employer
05.2013 - 10.2015
Basketball Trainer
Paderborn Baskets
01.2011 - 12.2011
Professional Basketball Player
ASC Mainz, Salzkotten Baskets, Speyer Baskets, 1Kircheimboladen Baskets
10.2006 - 05.2013
Associates of Arts - Communications
Warren County College and Raritan County College
High School Diploma -
Warren Hills Regional High School
Certificate - Goods And Transfers
FraGround Fraport Ground Services
German Language Level B2 Certificate - German Language And Literature
Mainz Volksochschule
Similar Profiles
Margarita BorodinaMargarita Borodina
Volunteer at Triple AVolunteer at Triple A
Sarah De KokerSarah De Koker
Credit Consultant at Triple ACredit Consultant at Triple A
Bisoye IbiamBisoye Ibiam
Caregiver at Triple ACaregiver at Triple A