Michael Cruzado
CMR 480 BOX 93 APO AE
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
32
32
years of professional experience
Work History
Annex Manager
Army & Air Force Exchange Services
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Food Court Manager
Army & Air Force Exchange Services
03.2020 - 03.2023
- Contributed ideas for developing and improving process and workflows for best practices.
- Led collaborative efforts to create unified services, communications and marketing materials to add value to clients.
- Oversee daily operations of 4 facilities,
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Experience in computer network control, data processing and personnel management.
- Demonstrated expertise in training management, tracking and ensuring documentation.
- Conduct monthly inventories and managed repair actions for utility projects.
Concept Manager
Army & Air Force Manager
10.1994 - 03.2020
- Contributed ideas for developing and improving process and workflows for best practices.
- Led collaborative efforts to create unified services, communications and marketing materials to add value to clients.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Supervised and trained employees on the operation of equipment.
- Kept upbreast of all suspenses and documentation and provide accurate information to senior leadership.
Electronic Warfare Non-Morse Signal Interceptor Op
U.S. Army Active Duty
05.1992 - 10.1994
- Upheld code of conduct and maintained professionalism in stressful situations.
- Operated surveillance radar, communication systems and identification equipment.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Researched and analyzed intelligence reports, directives, regulations to provide for staff and higher echelon.
- Maintained property accountability and control of mainframe and graphic workstation.
- Ensured critical quality control of end products and technical support messages guaranteeing accuracy of information to national level consumers.
- Demonstrated expertise in personnel administration, training management, tracking and ensuring accurate documentation and testing.
Education
Business Management
University Of Maryland
Fort Meade, MarylandSkills
- Workforce Management
- Team Leadership
- Personnel Administration
- Training Management
- Operations Management
- Time Management
- Performance Evaluations
- Financial Management
- Financial Statements
- Customer Relations
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Annex Manager
Army & Air Force Exchange Services
03.2023 - Current
Food Court Manager
Army & Air Force Exchange Services
03.2020 - 03.2023
Concept Manager
Army & Air Force Manager
10.1994 - 03.2020
Electronic Warfare Non-Morse Signal Interceptor Op
U.S. Army Active Duty
05.1992 - 10.1994
Business Management
University Of Maryland
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