Michael Fisher
Wilmington
Summary
Adept at enhancing customer relationships and satisfaction, I leveraged my expertise in electrical installation and customer service at Classic Channel Letter Wholesale to expand the customer base and influence product enhancements via retrofit and LED installation. My proactive approach in mentoring and implementing safety protocols showcases my leadership and technical skills, driving team productivity and service excellence.
Overview
3
3
years of professional experience
Work History
Sales Representative
Classic Channel Letter Wholesale
11.2024 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through visiting, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Provided feedback from customers to product development team, influencing future product enhancements.
Lead Installer/Welding Fabricator
Brandit Signs
02.2023 - 01.2025
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Lead Service Technician
KC Signs
05.2022 - 01.2023
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Education
High School Diploma -
Sun Valley
Aston Mills, PA06-2015
Skills
- Customer service
- Power tools operation
- Laser welding
- Customer relations
- Customer relationship building
- Lead generation
- Competitor research
- Time management
- Technical product knowledge
- System installations
- Electrical installation
- Maintenance and repair
- Aluminum welding
Timeline
Sales Representative
Classic Channel Letter Wholesale
11.2024 - 02.2025
Lead Installer/Welding Fabricator
Brandit Signs
02.2023 - 01.2025
Lead Service Technician
KC Signs
05.2022 - 01.2023
High School Diploma -
Sun Valley
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