Michael Gula
Newark
Summary
Dedicated hospitality professional with a Bachelor of Science in Hospitality Business Management and extensive experience in restaurant management, customer service, and event planning. Demonstrated skills in team leadership, guest relations, and operational efficiency, with a strong background in both front-of-house and back-of-house operations. Committed to delivering exceptional guest experiences and optimizing business performance.
Overview
10
10
years of professional experience
Work History
Manager
Martuscelli Restaurant Group
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server/Bartender
Taverna Rustic Italian
01.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Agent/Management Intern
Homewood Suites by Hilton
10.2020 - 05.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Pro Shop Attendant
Holly Hills Country Club
08.2017 - 11.2020
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Event Staff
Morningside Inn
04.2015 - 08.2017
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
Bachelor of Science - Hospitality Business Management
University of Delaware
Newark, DE05-2023
Associate of Applied Science - Hospitality Business Management
Frederick Community College
Frederick, MD05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Relationship building
- Operations management
Collegiate Leadership
External Event Planner for Alpha Sigma Phi Fraternity
Timeline
Manager
Martuscelli Restaurant Group
03.2023 - Current
Server/Bartender
Taverna Rustic Italian
01.2022 - 03.2023
Front Desk Agent/Management Intern
Homewood Suites by Hilton
10.2020 - 05.2021
Pro Shop Attendant
Holly Hills Country Club
08.2017 - 11.2020
Event Staff
Morningside Inn
04.2015 - 08.2017
Bachelor of Science - Hospitality Business Management
University of Delaware
Associate of Applied Science - Hospitality Business Management
Frederick Community College
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