Michael minkah

• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

• Enhanced network performance by designing and implementing efficient infrastructure solutions.
• Streamlined troubleshooting processes, effectively resolving complex networking problems.
• Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.
• Contributed to disaster recovery planning efforts, developing contingency plans to minimize risk in case of unforeseen events.
• Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within the organization.

• Network Security

• Configuration of switches, ports and VPN tunnels • POP work (fiber cabling)

• Setting up, managing and supporting server systems, Wi-Fi and VLAN controllers and databases

• Preparing and configuring Juniper switches and Kaspersky firewalls

• Configuration in Cisco Command Line Interface CLI

• Setting up VLANs

• On-site and remote technical support in DNS, DHCP and TCPIP

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Excellent networking skills

• Responsible for Internet projects for business customers

• Excellent networking skills • Good networking skills

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Improved network efficiency by optimizing configurations and implementing necessary updates.

Configuration and installation of the 2960 Cisco switches for the Edeka Catalyst switches, Meraki switches, Sonic firewalls appliances, Dell servers, routers and configuration on network equipment. Documentation of measures and status using ticket systems

Ticket processing and troubleshooting

User and policy management

Configuration in the Cisco Command Line Interface CLI Creation, processing and forwarding of tickets in the ticket system Acceptance of software and hardware malfunctions by telephone and via the ticket system

• Managed specimen sample handling, receiving, storage and inventory.
• Logged samples correctly into computerized tracking system.
• Maintained lab by calibrating equipment and cleaning surfaces and items used.
• Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
• Demonstrated competence in collecting lab samples for testing.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.