Michael Moats
IT Manager
Darmstadt
Just Do It!
Nike
Summary
Veteran IT Manager and Consultant with over twelve years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Skilled in customer service. Over ten years experience in information assurance and compliance.
Overview
15
15
years of professional experience
2
2
Certificates
1
1
Language
Work History
Senior IT Consultant
Exeter Government Services / Pingwind
09.2023 - 11.2023
- Provided strategic guidance on complex technical issues, enabling clients to make informed decisions based on expert analysis. Installed 8 new large scanner multifunction systems throughout company with 0 downtime.
- Championed effective change management by engaging with end-users, providing training resources, and offering ongoing support during technology transitions. Created how to guides to empower users creating more efficient work force.
- Created and wrote service level agreement for IT operational functions and help desk operations noting key standard operating procedures.
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Negotiated favorable contracts with vendors for hardware, software, and services procurement, resulting in significant cost savings without compromising quality standards.
- Spearheaded migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
Home Theater Agent/Consultant
Geek Squad - Best Buy
04.2022 - 07.2023
- Performed home evaluations and developed competitive market analysis for individual technology needs.
- Mentored junior consultants and cadet; fostering professional growth and building strong team dynamics.
- Recommended technology, business, and home theater solutions to meet clients needs. Scheduled, sold, and installed all home theater technology.
- Performed home security evaluations and recommended products suited for clients to include security sensors and closed circuit television security camera systems.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
IT Systems Administrator, Information Management Officer, Information Assurance Security Officer
Exeter Government Services
1 2019 - 03.2022
- Managed 40+ clients and 5 classrooms, totaling over 400 systems
- Maintained above 95% ticket completion without escalation
- During COVID19 response; supplied over 50 users with tele-work systems which helped maintain an efficient workforce
- Created user "how to" guides and conducted classes for users to better utilize remote systems
- Moved users from building 5668 to 5662 and 5663 while maintaining working IT environment
- Identified issue causing internet outage on Screaming Eagle Blvd and notified the RNEC, resulting in issue being fixed quickly. Reduced downtime by proactively identifying potential issues and resolving them before escalation.
- Account and systems compliance remained at 100% for my duration here
BDE S6 NCOIC
United States Army
09.2014 - 01.2019
- Information Technology Manager: Managed help desk consisting of 23 employees, supporting over 3,000 users
- Maintained 95% ticket completion rate without escalation
- Created and implemented new trouble ticket system enabling staff to track and complete tickets more efficiently, leading to a 50% faster resolution time
- Assisted Network Enterprise Center in mass deployment of windows 10 from windows 7 resulting in no loss of connectivity within workforce.
- Managed life cycle implementation of over 400 new laptop systems with zero downtime during transition. Purchased, configured, and managed deployment of all systems successfully with zero percent loss.
Information Assurance Security Officer / Telephone Control Officer
US Army
04.2012 - 09.2014
- Information Assurance Security Officer: Provided training for all employees maintaining a minimum of 99% compliance at all times
- Created standard operating procedure documents for Information Assurance and conducted inspections of all employees, which resulted in knowledgeable and competent workforce.
- Telephone Control Officer: Managed 64 cellular devices for senior Leadership consisting of various types
- Created and maintained telephone directory for utilization by all Fort Campbell employees
- Successful transition of 36 Blackberry devices to iPhones, with 0% loss of communications, providing senior Leadership with mobility.
Communications Relay Group Team Leader / Unit Trainer
US Army
04.2009 - 09.2012
- Group Leader of four-man team; in charge of four vehicles and equipment worth over eight million dollars with zero loss
- Conducted operations overseas to include improvement of Air Defense site in Qatar in 2010. Multiple contracts completed and work completed during time on site
- Managed remote site. Managed air defense site, living quarters, schedules, safety, and personnel
- Team was awarded fastest 100% emplacement time within workforce of over 450 Soldiers
- Trained teams of four to qualify in emplacement and movement of communications sites used for patriot missile launchers
- Trained over 50 teams, maintaining100% pass rate for all trainees
- Squad Leader in charge of 22 Soldiers overall
Education
Bachelor of Applied Science - Business Administration And Management
07.2024 - Current
- Credits Earned: 57
- Concentration: Project Management
- Continuing education in
- Continuing education in Business Administration with a focus on IT Project Management and Marketing
- Completed professional development in Military Science and Leadership
Skills
IT Asset Management
IT Compliance
Business Analysis
IT risk management
Information Technology Infrastructure
Project Management
Client Relationship Building
Quality Assurance Techniques
Upselling strategies
Audio-video technology understanding
Interpersonal and written communication
Customer Service
Product Knowledge
Incident Management
CompTIA A Certification
CompTIA Security Certification
Certification
CompTia A+
Affiliations
United States Army - SSG
100% DAV
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Availability
Permanent, Temporary, Multiple Appointment Types, Internships, Telework, Full-time, Shift work, Multiple Schedules
References
- Mark Williams, Senior Information Security Analyst, Texas Southern Medical Center, 580-695-8615, mark.t.williams2@gmail.com
- Mark Barrett, Retired (DoD) Fort Campbell Network Enterprise Center, 931-241-0089, mark.a.barrett4.civ@mail.mil
- Ryan Kerrigan, CPT (US Army), Fort Bliss, TX 269-598-6882, ryan.s.kerrigan@gmail.com