Michael Moats

Work History

Exeter Government Services / Pingwind

09.2023 - 11.2023

Provided strategic guidance on complex technical issues, enabling clients to make informed decisions based on expert analysis. Installed 8 new large scanner multifunction systems throughout company with 0 downtime.
Championed effective change management by engaging with end-users, providing training resources, and offering ongoing support during technology transitions. Created how to guides to empower users creating more efficient work force.
Created and wrote service level agreement for IT operational functions and help desk operations noting key standard operating procedures.
Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
Negotiated favorable contracts with vendors for hardware, software, and services procurement, resulting in significant cost savings without compromising quality standards.
Spearheaded migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.

Geek Squad - Best Buy

04.2022 - 07.2023

Performed home evaluations and developed competitive market analysis for individual technology needs.
Mentored junior consultants and cadet; fostering professional growth and building strong team dynamics.
Recommended technology, business, and home theater solutions to meet clients needs. Scheduled, sold, and installed all home theater technology.
Performed home security evaluations and recommended products suited for clients to include security sensors and closed circuit television security camera systems.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Exeter Government Services

1 2019 - 03.2022

Managed 40+ clients and 5 classrooms, totaling over 400 systems
Maintained above 95% ticket completion without escalation
During COVID19 response; supplied over 50 users with tele-work systems which helped maintain an efficient workforce
Created user "how to" guides and conducted classes for users to better utilize remote systems
Moved users from building 5668 to 5662 and 5663 while maintaining working IT environment
Identified issue causing internet outage on Screaming Eagle Blvd and notified the RNEC, resulting in issue being fixed quickly. Reduced downtime by proactively identifying potential issues and resolving them before escalation.
Account and systems compliance remained at 100% for my duration here

United States Army

09.2014 - 01.2019

Information Technology Manager: Managed help desk consisting of 23 employees, supporting over 3,000 users
Maintained 95% ticket completion rate without escalation
Created and implemented new trouble ticket system enabling staff to track and complete tickets more efficiently, leading to a 50% faster resolution time
Assisted Network Enterprise Center in mass deployment of windows 10 from windows 7 resulting in no loss of connectivity within workforce.
Managed life cycle implementation of over 400 new laptop systems with zero downtime during transition. Purchased, configured, and managed deployment of all systems successfully with zero percent loss.

US Army

04.2012 - 09.2014

Information Assurance Security Officer: Provided training for all employees maintaining a minimum of 99% compliance at all times
Created standard operating procedure documents for Information Assurance and conducted inspections of all employees, which resulted in knowledgeable and competent workforce.
Telephone Control Officer: Managed 64 cellular devices for senior Leadership consisting of various types
Created and maintained telephone directory for utilization by all Fort Campbell employees
Successful transition of 36 Blackberry devices to iPhones, with 0% loss of communications, providing senior Leadership with mobility.

US Army

04.2009 - 09.2012

Group Leader of four-man team; in charge of four vehicles and equipment worth over eight million dollars with zero loss
Conducted operations overseas to include improvement of Air Defense site in Qatar in 2010. Multiple contracts completed and work completed during time on site
Managed remote site. Managed air defense site, living quarters, schedules, safety, and personnel
Team was awarded fastest 100% emplacement time within workforce of over 450 Soldiers
Trained teams of four to qualify in emplacement and movement of communications sites used for patriot missile launchers
Trained over 50 teams, maintaining100% pass rate for all trainees
Squad Leader in charge of 22 Soldiers overall