Michael Rabb
Bear
Summary
Methodical Police Officer with 4 years of experience in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in crisis intervention with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Worker
Boarder Mate Curbing
01.2009 - 01.2011
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
Instructor
GoSkate.com
01.2009 - 12.2013
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted safety, collaboration and best practices.
Stocker
Great Big Stuff Warehouse
01.2010 - 01.2014
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
M.O.T. Little League Umpire
M.O.T. Little League Umpire
03.2014 - 08.2014
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Explained and taught regulations and rules to players and coaches.
- Navigated difficult situations using effective communication and explanation of game rules.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Maintained control of games, for safe, timely event running.
- Communicated with fans, coaches, players, and other umpires.
Cashier
Arbys
09.2011 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Customer associate
Autozone
03.2014 - 03.2016
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Processed purchases and handled payment transactions using POS system.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Sergeant
United States Marine Corps Reserve
03.2015 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- In charge of a 60 man platoon as the Platoon Sergeant.
- Served as mentor and role model to junior Marines.
- Motivated and trained Marines to become proficient with equipment and daily tasks.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained required level of proficiency in use of firearms.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Completed Sergeants Course program upon receipt of Sergeant as part of leadership development.
Mechanic
Integrity Auto Repair
Bear, DE
09.2014 - 03.2016
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
Vehicle Condition Assesor
Carmax
Newark,DE
03.2016 - 03.2020
- Took photographs of interior and exterior of vehicles to properly document features and conditions.
- Produced reports with detailed valuations.
- Researched trim levels, and market values to complete estimations.
- Gathered information on customer vehicles and compared them to current inventory to help make value determinations.
- Conducted in-depth inspections of vehicles to identify damage, missing parts and mechanical issues.
- Took photos of all damaged areas to include with repair reports.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for offenders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Entrusted to test drive vehicles for a multi-million dollar company in order to conduct in-depth assessments of vehicles.
Police Officer
New Castle County Police Department
3601 N. Dupont Hwy, New Castle, DE 19720
06.2020 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Assisted in special investigations and crime prevention programs.
- Trained other officers in firearms and self-defense tactics.
Education
Middletown High School
Middletown, Delaware06.2013
No Degree - Criminology
Ivy Tech Community College of Indiana
Indianapolis, INNo Degree - Psychology
Delaware State University
Dover, DENo Degree - Psychology
Lincoln University
Lincoln University, PASkills
- Criminal Investigations
- Conflict De-Escalation
- Master Marksman(Handgun, Rifle, Shotgun)
- FLETC certified
- LEOSA certified
- CALEA certified
- Courtroom Testimony
- Community Engagement
- Emergency Vehicle Operation
- Domestic Violence Prevention
- Defensive Tactics Training
- Crisis Intervention and Deescalation
Volunteer Experience
- Christmas Caroling
- Volunteer Worker in various Political Campagins
- Toys for tots
Timeline
Police Officer
New Castle County Police Department
06.2020 - Current
Vehicle Condition Assesor
Carmax
03.2016 - 03.2020
Sergeant
United States Marine Corps Reserve
03.2015 - 04.2023
Mechanic
Integrity Auto Repair
09.2014 - 03.2016
M.O.T. Little League Umpire
M.O.T. Little League Umpire
03.2014 - 08.2014
Customer associate
Autozone
03.2014 - 03.2016
Cashier
Arbys
09.2011 - 03.2014
Stocker
Great Big Stuff Warehouse
01.2010 - 01.2014
Worker
Boarder Mate Curbing
01.2009 - 01.2011
Instructor
GoSkate.com
01.2009 - 12.2013
Middletown High School
No Degree - Criminology
Ivy Tech Community College of Indiana
No Degree - Psychology
Delaware State University
No Degree - Psychology
Lincoln University