Michael Sandhu

As a Sales Consultant I worked with customers from Germany, Switzerland and Austria. There I acquired new customers and sold new products. I excelled selling the most products as top 5 employees. I made sure that customers consistently had a really good experience.

Regarding strategies. These were employed:

• Maximized customer retention by resolving issues quickly.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Boosted customer experience by providing personalized consultations and tailored product recommendations.

At Teleperformance I worked for Mercedes-Benz AG.

My work involved customer service B2B and B2C. Customer complaints were resolved by me with 100 customers a day. I performed at top 10 of my group. Further my worked involved Mercedes-Benz Road Side Assistance. The customer would call me if they would be involved in road accidents. I provided emergency support. Here I would deploy emergency services to the customers location and provided exellent customer experience while doing that. Maintaining luxury focused customer services was mandatory at the workplace.

My work activity was as follows:

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

As course educator I taught Mechanical Engineering Classes at RWTH Aachen University. My work involved teaching Mechanics 1 (Statics), Mechanics 2 (Elastostatics), Mechanics 3 (Dynamics) as part of the faculty while studying Mechanical Engineer Bachelors. I taught around 100 people in each course in presentations. Questions would be highly technical revolving higher mathematics.

I always had a really good time with students and I explained them the topics nice and understandable.

My work activity was as follows:

• Improved student comprehension by utilizing various teaching strategies and methods tailored to individual learning styles.
• Contributed to the development of curriculum materials for department-wide implementation, ensuring consistency across courses.
• Supported multidisciplinary research teams focused on scholarly publication.
• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter work with students.