Michael Sherwin
Guildford
Summary
Results-driven professional with expertise in financial oversight and strategic planning. Demonstrates strong capabilities in quality control auditing and customer relationship management, alongside negotiation and market analysis skills. Proficient in project management and experienced with Microsoft Office, HubSpot, Jira, SAP, and Xero for effective financial reporting. Focused on leveraging strategic planning and forecasting to achieve organizational goals.
Overview
19
19
years of professional experience
2013
2013
years of post-secondary education
Work history
Business Operations Manager, Sales Operations Manager, Account Manager, Project Manager
3di Information Solutions
2011.01 - 2026.03
Progressing from a Project Manager, Account Manager, Sales Operations Manager to Business Operations Manager role over the span of 15 years.
Key Skills:
- Manage company finance, including cashflow and budget management, profitability reviews, invoice management and account management.
- Quality management, audit management and internal reviews
- Applied risk management principles to minimise potential operational setbacks.
- Demonstrated unwavering commitment to customer service, adding new customers whilst maintaining premium service levels with existing accounts.
- Onboarding new clients and account reviews.
Account Assistant, Administration Assistant
CRM Trading
2010.01 - 2011.01
Promoted from Administration Assistant to Account Assistant, taking on added responsibilities and working on the company’s highest grossing account.
Key Skills:
- Responsible for the marketing of the main customer account including photos, website development and managing sales orders.
- Database management for maintaining stock levels, sales forecasting and client activity.
- General personal assistant duties including diary management, screening calls and arranging meetings.
ISBN Accounts Agent
Neilsen
2007.01 - 2010.01
Managed accounts ranging from small independent publishers to publishers such as HarperCollins and Taylor & Francis.
Key Skills:
- Improved team productivity and training so we could meet and exceed customer expectations whilst we had a staff member on maternity leave.
- Monitoring and generating weekly and monthly targets to meet company KPIs.
- Publisher Account Management including tracking account activity and raising potential new sales to the relevant teams.
- Customer service provided via email, phone and in person to meet client requirements and deadlines.
Education
APMP - IPMA Level D Certification
Parallel
Skills
- Financial oversight
- Team leadership and development
- Quality control and auditing
- Customer relationship management
- Strategic planning and forecasting
- Negotiation skills in sales
- Market competitor analysis
- Project management and budgeting
- Microsoft Office applications
- HubSpot platform expertise
- Jira for project tracking
- SAP software proficiency
- Xero for financial reporting
Reference
- “Michael has been a diligent and attentive account manager for PDT Global. He always meets his promises and goes above and beyond for our unique requests”
Nic Girvan, Global Head of Digital, PDT Global
Timeline
Business Operations Manager, Sales Operations Manager, Account Manager, Project Manager
3di Information Solutions
2011.01 - 2026.03
Account Assistant, Administration Assistant
CRM Trading
2010.01 - 2011.01
ISBN Accounts Agent
Neilsen
2007.01 - 2010.01
APMP - IPMA Level D Certification
Parallel