Meticulous hotel industry professional offering a great scale of experience in guest service environments, including multinational inclusive ones. Adaptable and energetic coupled with talents in communicating and team-leading. Customer-oriented multitasker pursuing Guest relations position with exciting establishment.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of service and management and training in communication. Motivated to learn, grow and excel in Guest relations and PR.
Charming and poised individual performing various duties, including FnB service and management. Known for having terrific customer engagement, problem solving and inspiring skills. Offers dynamic service to patrons and guests.
Over 5 years of successful experience in service and management. Recognized consistently for performance excellence and contributions to success in hotel industry. Strengths in communication and organising backed by training in acting.
Unwavering passion for delivering excellence in customer experience. Superior skills in front desk duties, overseeing all-staff efficiency and acquiring professional customer feedback.
Flexible and hardworking guest oriented professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Customer-focused agent with experience in hospitality industry. Oversee department operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests.
Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Proven track record of superior knowledge in field of hospitality. Exceptional skills in informing guests of hotel amenities and consulting on city-wide excursions based on personalized conversations. Utilized talents in language, cultural norms and personality awareness to give every guest beautiful experience.
Good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed ability to handle all front office operations.
Customer service expert
Detail-driven
Word processing
Problem-solving skills
Excellent work ethic
Interpersonal Communication
Written Communication
Superior organizational skills
Employee rewards and motivation
Quality improvement leadership
New hire training
Satisfaction Scoring Systems
Data Collection
Proficiency In Hospitality Systems
Capable of handling extremely different requests and situations. Professionally and personally focused, committed and oriented to result.