Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic

Michael Tarabas

FnB Service In Hotel Industry
Erlangen

Summary

Meticulous hotel industry professional offering a great scale of experience in guest service environments, including multinational inclusive ones. Adaptable and energetic coupled with talents in communicating and team-leading. Customer-oriented multitasker pursuing Guest relations position with exciting establishment.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of service and management and training in communication. Motivated to learn, grow and excel in Guest relations and PR.
Charming and poised individual performing various duties, including FnB service and management. Known for having terrific customer engagement, problem solving and inspiring skills. Offers dynamic service to patrons and guests.
Over 5 years of successful experience in service and management. Recognized consistently for performance excellence and contributions to success in hotel industry. Strengths in communication and organising backed by training in acting.
Unwavering passion for delivering excellence in customer experience. Superior skills in front desk duties, overseeing all-staff efficiency and acquiring professional customer feedback.
Flexible and hardworking guest oriented professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Customer-focused agent with experience in hospitality industry. Oversee department operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests.
Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Proven track record of superior knowledge in field of hospitality. Exceptional skills in informing guests of hotel amenities and consulting on city-wide excursions based on personalized conversations. Utilized talents in language, cultural norms and personality awareness to give every guest beautiful experience.
Good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed ability to handle all front office operations.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

FnB Service, Assisting Manager

Gaststätte Römming
09.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bartender, Waiter

Poseidon
01.2020 - 09.2022
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay;
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors;
  • Poured and prepared mixed drinks for over 300 customers (including celebrations) daily (summer period mostly);
  • Set up glassware, liquor and other necessary supplies for special events;
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies;
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands;
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers;
  • Kept alcoholic beverages well-stocked and organized to meet expected demands;
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean;
  • Kept server areas clean and stocked to increase efficiency while working tables;
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs;
  • Cultivated warm relationships with regular customers;
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers;
  • Collected orders and relayed them to bartenders quickly and accurately;
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request;
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business;

Senior Waiter, Beach Service Superior

Sani Resort
04.2017 - 11.2019
  • Displayed enthusiasm and promoted FnB as well as Guest relations service to customers, successfully increasing referrals and walk-in business;
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers;
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service;
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for beach restaurant with social relevancy and intentionality;
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards;
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas;
  • Managed food resources, memorized orders and wrote patron’s food orders on slips on beach;
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic beach restaurant while maintaining calm, professional demeanor;
  • Managed wait staff of 6, serving 120 tables daily for 5-star fine dining establishment;
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons;
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity;
  • Bussed and reset 70 tables per shift, working efficiently to keep dining room and work areas clean;
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests;
  • Set dining tables to prepare for diverse types of events and follow strict service standards;
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest;
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers;
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions;
  • Verified all beach and lounge exceeded state and federal cleanliness standards;
  • Loaded trays with accessories, including eating utensils, napkins and condiments;
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing;
  • Supervised restocking of salad bar and buffet for lunch and dinner service;
  • Assisted with various banquet food stations, set up and service to multiple dining areas;
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers;
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waiter, barista, bartender

Krotiri resort
06.2016 - 09.2016
  • Displayed enthusiasm and promoted careful service to customers, successfully increasing referrals and walk-in business;
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty;
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment;
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs;
  • Maintained regular and consistent attendance and punctuality;
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables;
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment;
  • Created over 50 drinks in average shifts with consistently positive customer satisfaction scores;
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies;
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands;
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers;
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers;
  • Kept alcoholic beverages well-stocked and organized to meet expected demands;
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls;
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests;
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs;
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest;
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy;
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean;
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.

Education

No Degree - Theatre

IEK AKMI
Thessaloniki, Greece
10.2012 - 06.2014

Some College (No Degree) - Real Estate

Economy And Estate College of Kuban
Krasnodar, Russia
09.2005 - 06.2008

Skills

    Culturally sensitive service provider

Customer service expert

Detail-driven

Word processing

Problem-solving skills

Excellent work ethic

Interpersonal Communication

Written Communication

Superior organizational skills

Employee rewards and motivation

Quality improvement leadership

New hire training

Satisfaction Scoring Systems

Data Collection

Proficiency In Hospitality Systems

Interests

Books
Cinematography
Self-education
Acquisition of new skills and experiences

Additional Information

Capable of handling extremely different requests and situations. Professionally and personally focused, committed and oriented to result.

Timeline

FnB Service, Assisting Manager

Gaststätte Römming
09.2022 - Current

Bartender, Waiter

Poseidon
01.2020 - 09.2022

Senior Waiter, Beach Service Superior

Sani Resort
04.2017 - 11.2019

Waiter, barista, bartender

Krotiri resort
06.2016 - 09.2016

No Degree - Theatre

IEK AKMI
10.2012 - 06.2014

Some College (No Degree) - Real Estate

Economy And Estate College of Kuban
09.2005 - 06.2008
Michael TarabasFnB Service In Hotel Industry