Michael Westas
Stockholm
Summary
Dynamic Business Analyst with a proven track record at Willis Towers Watson, adept at deploying predictive modeling and conducting cost-benefit analysis. Skilled in translating complex business needs into actionable insights, fostering collaboration, and enhancing reporting processes. Recognized for delivering impactful solutions that drive business process improvement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Business Analyst
Willis Towers Watson
09.2022 - Current
- Primarily responsible for managing the company's largest client.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Deployed predictive analytics models to forecast future trends.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
Salesperson
Media Markt
04.2022 - 09.2022
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Opened Media Markts new store i Mall of Scandinavia, with responsibility over the subscription and mobile sales.
Salesperson
Media Markt
05.2018 - 09.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
Salesperson
Viasat
08.2017 - 04.2018
- Sold viaplay packages from a pop-up shop. Lots of people in circulation and a fantastic experience.
Retail Assistant
Axfood
06.2016 - 06.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Kindergarten Assistant
Botkyrka Kommun
06.2015 - 05.2016
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- One of my responsibilities was as a resource for children with various difficulties.
- My first job after my finished studies at upper secondary school in 2015.
Education
Bachelor of Science - Statistics And Data Analytics
Linköpings University
Linköping06-2022
Skills
- Cost-benefit analysis
- Gap analysis
- Predictive modeling
- Business process improvement
- Several analytic tools
- Reporting and documentation
Languages
English
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)
Timeline
Business Analyst
Willis Towers Watson
09.2022 - Current
Salesperson
Media Markt
04.2022 - 09.2022
Salesperson
Media Markt
05.2018 - 09.2020
Salesperson
Viasat
08.2017 - 04.2018
Retail Assistant
Axfood
06.2016 - 06.2017
Kindergarten Assistant
Botkyrka Kommun
06.2015 - 05.2016
Bachelor of Science - Statistics And Data Analytics
Linköpings University
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