Hi, I’m
MICHAEL ZAKI
Front Desk Agent (Night Shift)
Cologne,NW
Summary
I have recently completed my Master's in Digital Marketing, with a thesis on the influence of social media on consumer behavior. My studies have deepened my passion for understanding how different cultures impact marketing strategies. I enjoy working in dynamic environments and love collaborating with teams.
I am looking for a customer service role where I can apply my marketing knowledge to support and engage with clients directly. I am excited to help create effective strategies that build strong customer relationships and ensure excellent client satisfaction.tion.
Overview
15
years of professional experience
4039
years of post-secondary education
2
Certifications
7
Languages
Work History
Leonardo Hotel
Front Desk Agent (Night Shift)
11.2024 - Current
Job overview
- Ensuring Security and Safety – Monitoring hotel entrances, verifying key cards, and handling emergencies.
- Night Audit and Preparation for the Next Day – Printing reports, completing the end-of-day process, and setting up for the following day's operations.
Dr. Sherif Yousry
Digital Marketing Manager Freelance
02.2021 - 12.2024
Job overview
- Conduct quarterly marketing research for strategic planning, ensuring a deep understanding of market trends and consumer behaviors.
- Manage all aspects of social media, including content planning, digital strategies, paid campaigns, and daily moderation, ensuring brand integrity
Barenboim - Said Akademie
Bartender & Barista
09.2023 - 03.2024
Baraka Institue
Digital Marketing Manager Freelance
07.2022 - 05.2023
Job overview
- Conduct quarterly marketing research for strategic planning, ensuring a deep understanding of market trends and consumer behaviors.
- Manage all aspects of social media, including content planning, digital strategies, paid campaigns, and daily moderation, ensuring brand integrity
PM Digital Agency
Digital Marketing Specialist
02.2021 - 10.2021
Job overview
- Elevated social media performance, surpassing goals with 50% followers and 60% engagement growth.
- Optimized Google Ads and Social media Platforms, consistently increasing ROI for measurable campaign success.
The First Microfinance
Customer Relationship Officer
01.2020 - 09.2020
Job overview
- Managed key client relationships, enhancing customer satisfaction and loyalty.
- Conducted regular client meetings to understand needs and collaborated with cross-functional teams for seamless product and service delivery.
National Bank of Kuwait
Product Coordinator
07.2018 - 09.2019
Job overview
- Ensure accuracy and compliance by maintaining and updating loan files, mortgage software, and tracking system.
- Facilitate first mortgage loan closings by coordinating schedules, documentation, fees collection, and fostering effective communication among stakeholders for expedited processing.
National Bank of Kuwait
Customer Relationship Officer
07.2015 - 06.2018
Job overview
- Built strong customer relationships with responsive communication and personalized support.
- Addressed inquiries, complaints, and requests professionally, collaborating with cross-functional teams to resolve complex issues and identified opportunities for upselling and cross-selling bank products proactively.
Téléperformance
Customer Service Representative
06.2013 - 09.2013
Vodafone U.K
Technical Support Advisor
06.2012 - 08.2012
Credite Agricole
Trainee
08.2010 - 09.2010
Education
Berlin School of Business and Innovation
MSc Digital Marketing Program
Modern University for Technology & Information
Bachelor's degree Business Administration
Skills
Communication & Soft Skills
Digital Skills
- Social Media
- Canva
- Microsoft Office
- SEM
- SEO
- Content Marketing
- CRM
- Marketing Strategy
Hobbies
- Volunteering
- Traveling
- Sports
- Cooking
Certification
Nano Degree in Advanced Digital Marketing Udacity Completion Date: 2021
Websites, Portfolios and Profiles
https://www.linkedin.com/in/michael-sameh-elseify/
Languages
3,B1,5,C1
Personal Information
- Title: Customer Relationship Officer
- Nationality: Egyptian
Timeline
Front Desk Agent (Night Shift)
Leonardo Hotel
11.2024 - Current
Bartender & Barista
Barenboim - Said Akademie
09.2023 - 03.2024
Digital Marketing Manager Freelance
Baraka Institue
07.2022 - 05.2023
Digital Marketing Manager Freelance
Dr. Sherif Yousry
02.2021 - 12.2024
Digital Marketing Specialist
PM Digital Agency
02.2021 - 10.2021
Customer Relationship Officer
The First Microfinance
01.2020 - 09.2020
Product Coordinator
National Bank of Kuwait
07.2018 - 09.2019
Customer Relationship Officer
National Bank of Kuwait
07.2015 - 06.2018
Customer Service Representative
Téléperformance
06.2013 - 09.2013
Technical Support Advisor
Vodafone U.K
06.2012 - 08.2012
Trainee
Credite Agricole
08.2010 - 09.2010
Berlin School of Business and Innovation
MSc Digital Marketing Program
03.2024
Modern University for Technology & Information
Bachelor's degree Business Administration
01.2014
Similar Profiles
Gouri MohanGouri Mohan
Housekeeping Staff Member at Leonardo HotelHousekeeping Staff Member at Leonardo Hotel
Sunantha WinaphaSunantha Winapha
Food and Beverage Assistant at Leonardo HotelFood and Beverage Assistant at Leonardo Hotel
Lars JohansenLars Johansen
Food & Beverage Manager at Leonardo HotelFood & Beverage Manager at Leonardo Hotel