Michaela Owusu-France
Clayton
Summary
I am currently a full time student at the University of Delaware, in which I will earn a Bachelor's degree in Linguistics. I am a charismatic individual who has a strong history of success in building relationships, promoting brands, and representing organizations in different settings. I am also committed to achieving organizational goals and showcasing excellent interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RNL Call Center Ambassador
Ruffalo Noel Levitz
01.2024 - Current
- As an ambassador, I call alums, parents, and friends associated with the University of Delaware to build rapport, update demographic information, and fundraise money.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Usher
Main Street Movies 5
02.2023 - Current
- Work as an usher, which consists of assisting guests with seating and information regarding ticket sales.
- Made sure spaces are clean for guests to use.
- Fully trained to work at concessions, which required preparing and serving quality food to customers.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers and provided friendly, knowledgeable service.
Warehouse Associate
Amazon
06.2022 - 08.2022
- Was part of Amazon warehouse team that gets orders ready for customers relying on Amazon services.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted weighted materials.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
Bachelor of Arts - Linguistics
University of Delaware
Newark, Delaware05-2025
High School Diploma - Business Administration and Management, General
Smyrna High School
Smyrna, DE06-2021
Skills
- Interpersonal Skills
- Teamwork
- Creativity Skills
- Customer engagement
- Multitasking
- Excellent communication
- Decision-making
Certification
Microsoft Office Specialist Master Certification (MOS)
Languages
English
Native or Bilingual
Timeline
RNL Call Center Ambassador
Ruffalo Noel Levitz
01.2024 - Current
Usher
Main Street Movies 5
02.2023 - Current
Warehouse Associate
Amazon
06.2022 - 08.2022
Bachelor of Arts - Linguistics
University of Delaware
High School Diploma - Business Administration and Management, General
Smyrna High School
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