Michaelle Jeudy
Newark
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Beauty Supply Store
01.2019 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Saint Paul High School
Jacmel05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Beauty Supply Store
01.2019 - 01.2025
High School Diploma -
Saint Paul High School
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