Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Michail Chatzis

Michail Chatzis

Specialist For Forwarding And Logistics Services
Troisdorf

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Cabin Crew Member

Ryanair
12.2017 - 11.2020
  • Excellent customer service gained from my experience working as a flight attendant for Ryanair. Knowledge of aviation rules and regulations.
  • Based in London Stansted Airport December (STN) 2017 - June 2019
  • Based in Cologne/Bonn (CGN) Airport July 2019 - November 2020

Specialist for Forwarding and Logistics Services

DHL Global Forwarding
01.2022 - 01.2023
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Creation of transport orders, import of shipments, creation of T1 documents in the DAKOSY system, billing of major customers, billing of forwarding costs, communication with colleagues from other countries if information or documents for the shipments are missing, tracking to see where the shipment is, calculating console costs.

Truck Dispatcher /Supply Chain Planner

4Freight
07.2023 - 06.2024
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Scheduled and dispatched drivers to locations in North Rhine-Westphalia.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.

Education

Training School For Forwarding And Logistics -

Kölner Wirtschaftsfachschule Siegburg
08.2021 - 05.2023

German Course B2 - C1 -

Kölner Wirtschaftsfachschule Siegburg
Siegburg, Germany
01.2021 - 05.2021

Accounting And Finance -

TEI of Serres
09.2012 - 05.2016

High School Diploma -

Provatas Serres High School
Serres
05.2008 - 05.2011

Skills

Knowledge of land, airside and aircraft security
Excellent customer service
Analysis of obtained financial data
Experience in air freight import/export, T1 and customs document creation
Transport order creation
Experience in the Dakosy customs system
German C1
English C1
Sales
Office 365
Accounting
Macroeconomics
Computer-aided inventory management
Good communication skills
Greek native speaker
Office 365, inventory management program

Documentation Management

Teamwork and Collaboration

Problem-Solving

Time Management

Multitasking Abilities

Problem-solving abilities

Knowledge of CargoWise platform

Knowledge of M3 portal for the dispatcher

Personal Information

  • Date of Birth: 09/03/94
  • Nationality: greek
  • Driving License: AM B1 B BE

Timeline

Truck Dispatcher /Supply Chain Planner

4Freight
07.2023 - 06.2024

Specialist for Forwarding and Logistics Services

DHL Global Forwarding
01.2022 - 01.2023

Training School For Forwarding And Logistics -

Kölner Wirtschaftsfachschule Siegburg
08.2021 - 05.2023

German Course B2 - C1 -

Kölner Wirtschaftsfachschule Siegburg
01.2021 - 05.2021

Cabin Crew Member

Ryanair
12.2017 - 11.2020

Accounting And Finance -

TEI of Serres
09.2012 - 05.2016

High School Diploma -

Provatas Serres High School
05.2008 - 05.2011

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Michail ChatzisSpecialist For Forwarding And Logistics Services