Michal Džujko
Limbach
Summary
Results-driven professional with a proven ability to identify client needs and develop customized presales solutions that align with business objectives. Expertise in leveraging strong communication skills and technical knowledge to deliver engaging product demonstrations and impactful presentations. Recognized for building robust client relationships that foster trust and collaboration, leading to successful project outcomes and enhanced customer satisfaction. Committed to driving innovation and excellence in every engagement, ensuring clients receive tailored solutions that meet unique challenges.
Overview
20
20
years of professional experience
4005
4005
years of post-secondary education
4
4
Languages
Work History
Technical Presales Consultant
TD Synnex Slovakia S.r.o.
Munich
05.2022 - Current
- Assigned to the DACH Team located in Munich, Germany. Hybrid working model: remotely from home while visiting TD Synnex offices across Germany on monthly basis
- As a client facing role working with our partner base and sales organization on defining design of technical solutions and projects in IBM Storage as well as IBM Power Servers environment.
- Dealing with product/solution inquiries from internal/external sales and business partners and resellers respectively
- Creating up to 20 configuration files (.cfr) for IBM Storage and IBM Power Servers solutions respectively on daily basis to our Business Partners and Sales representatives helping persuade deals worth millions of Euros
- Proposing best suitable Storage solution based on customer needs taking into consideration multiple factors (Entry-, Midrange-, Enterprise-Grade Storage, Height Units/Rack requirements, Capacity, preferred Storage Drives Technology SSD/HDD/Flash Core Modules/Hybrid, Performance, Bandwidth, Response Time/IOPS, Interface Protocols such as Fibre Channel/iSCSI/SAS, Scalability/Capacity growth factor, Cyber Resilience feature, Redundancy Factor, Cluster/Mirroring/High Availability/Transparent Failover, Connection specs to Host Server such as Direct Attached or via SAN Switches, Warranty SLA´s etc.)
- Analyzing Power Servers needs in terms of Power Server Family (Entry/Midrange/Enterprise Servers, Processors, Performance, Memory, AI Acceleration, Security, Scalability, System Integration/Operating System such as IBM i, AIX, Linux, SAP Hana/Red Hat, On Prem/Hybrid Cloud, Virtual Server, Adapter Cards requirements, Warranty SLA´s etc.)
- Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
- Coordinated cross-functional efforts to ensure timely delivery of proposals, meeting tight deadlines consistently.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed technical solutions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies
- Attending internal/external workshops and seminars
- Supported sales team success by delivering technical expertise during client meetings and presentations.
E-Commerce EMEA B2B Deployment Manager
Dell Technologies
Bratislava
02.2019 - 04.2022
- Skilled in Project Management
- Responsible for leading B2B integration of Dell's EMEA customers to Dell PremierConnect (PunchOut Catalogs)
- Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout organization.
- Handling multiple B2B projects (20+) simultaneously
- Experienced with ERP systems such as SAP, Ariba, Oracle, OSN, Basware, Coupa, Service Now, Proactis, Peoplesoft, Peppol
- Leadership & execution of projects throughout various phases (planning, scoping, testing UAT, final implementation into production environment, follow up procedure)
- Enabling and handling electronic transactions such as PunchOut, BHC / Auto BHC / catalog solutions as per customer needs
- Experience of various protocols (i.e. cXML, xCBL, OCI, EDI, JSON, API)
- Experience with Dell Premier Page, internal Dell B2B tools and applications
- Providing expertise on various issues from start of integration until successful implementation, attention on details, problem solving and solution providing
- Interaction with customers & various Dell organizations, stakeholders and management (Sales, IT Support, Invoicing, Program Managers, EDI partner, OBM's)
- Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
- Ownership od Customer Survey tools
- Ownership od Ariba EMEA mailbox
- Actively participation on education processes & documentation (share drives, MS Teams sharepoint)
- Reporting activities
- FY20 Q4 CSG Game Changer winner for implementing project "Brose Deutschland"
Subject Matter Expert for Client Connections Applications for EMEA
IBM ISC
Bratislava
10.2017 - 02.2019
- Subject Master Expert (support, application owner, process mapping adjustments, problem solving, solution providing)
- Expertise providing on process issues
- Pro-client orientation
- Skilled in Business Support & Business Solutions
- Business Analyst
- WW Call Management systems support
- Electronic communication interface of IBM components support (ECI, SR, OCPM, Web-Services)
- Message streaming / end-to-end call management support (file transfer protocols SFTP/FTP, Virtual Private Network VPN)
- WW Call Management systems expertise (mainframe)
- Develop understanding and knowledge on call management systems & associated applications
- Reporting activities
Software Support Coordinator for EMEA
IBM ISC
Bratislava
09.2015 - 10.2017
- Focal point for complex Software issues (helping and providing solutions to IBM-ers and customers by various SW related issues and tasks)
- Managed approximately 50 - 60 incoming calls, emails, calls and meetings per day from IBM-ers as well as customers across EMEA region
- Expertise on Software maintenance process
- Expertise on software licenses / Software Maintenance transfer process
- Provide expertise on process issues (SW License Transfers, Cross Boarder, Drop In/Drop Out, IBM i Processors & Users Specifics, Delivery management, Risk management)
- Participation on SW processes implementation and adjustments respectively (in person / via conference calls / attending workshops / meetings / via mails etc..)
- Managing education requirements for IBM teams / providing education sessions (SW Licenses IBM i , AIX, Storage brands)
- Cooperation on Software issues with scheduling, manufacturing, IT Techline support teams
- Develop understanding and knowledge on software products
- Interlock with various IBM organizations worldwide
- Manage relationship with Administrators, SW manufacturing & scheduling, global logistics (DHL, FedEx, Panalpina), Brand management on daily basis
- Focal point for returned shipments, delivery problems, cancellation after shipment, delivery delays, shipping details, shipping info providing, returned shipments, SW scrapping)
- Reporting activities
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
TMS FOR SystemZ Software
IBM ISC
Bratislava
04.2014 - 09.2015
- Focal point for IBM ESW software (IBM System Z) for Germany
- Responsibility for the end-to-end Order Fulfillment Process, supporting the Order Competency Center
- Working with SAP CRM and SAP ERP; validating and processing the configuration quotes
- End 2 End support, Client orientation, providing email and phone support in German and English
- Knowledge of Fulfillment and Distribution business and applications, Business support, communication with customers, sales representatives, business partners and IBM counterparts
- Problem and error resolution, managing all urgent situations and escalations, disputes and claims management, discussing the issues internally with SAP CRM Helpdesk by SAP break-downs i.e. incident tickets, shipment and delivery management
- Revenue recognition support, reporting activities
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Global SW License Keys and Sales Transaction Support
IBM Danmark ApS
Copenhagen
10.2012 - 03.2014
- Providing expertise to IBM customers, Business Partners, Distributors and IBMers worldwide on issues concerning System i, AIX and Storage software assets
- Problem solving by IBM i, AIX and Storage software (Entitlements issues, SW keys issue, transfers issues, IBM i processors / users transfer issues, technical expertise, etc...)
- Providing expertise on SWMA issues
- Identifying and solving problems by use of multiple information systems (order and inventory)
- Improving and maintaining relationships between the customers, Business Partner and IBM
- Cooperation and regular meetings between Specialists, Application Owner team 2nd Level Support and Compliance Team 3rd Level Support team
- Knowledge of Fulfillment and Distribution business and applications
- Client orientation, providing email and phone support in English and German
- Tivoli Endpoint Management (IEM) 1st level support
- ShopZ / RAM (Roles and Authorizations Management) 1st level support
- Working with SAP CRM and iBase (iERP) on daily basis
- Proven ability to learn quickly and adapt to new situations.
Software Support Coordinator for EMEA
IBM ISC
Bratislava
02.2008 - 09.2012
- Focal point for complex Software issues (helping and providing solutions to IBM-ers and customers by various SW related issues and tasks)
- Provide expertise on process issues
- Expertise on Software maintenance process
- Managed approximately 40 - 50 incoming calls, emails and faxes per day from customers
- Expertise on software licenses / Software Maintenance transfer process
- Participation on SW processes adjustments / corrections (personally / via conference calls / attending workshops / meetings / via mails etc..)
- Managing education requirements for teams / providing education sessions
- Cooperation on Software issues with scheduling, manufacturing, IT Techline support teams
- Develop understanding and knowledge on software products
- Interlock with various IBM organizations worldwide
- Manage relationship with Administrators, SW manufacturing & scheduling, global logistics (DHL, FedEx, Panalpina), Brand management on daily basis
- Focal point for returned shipments, DHL delivery problems, cancellation after shipment, delivery delays, shipping details, shipping info providing, returned shipments, SW scrapping, reporting activities)
Business Partner Support Specialist for Germany
IBM ISC
Bratislava
05.2006 - 02.2008
- Daily support activities for dedicated Business Partner Tech Data based in Germany
- Skilled in Business Support (especially Business Partner Support), and Business Solutions
- Responsibility for the end-to-end Order Fulfillment Process, supporting the Order Competency Center
- Knowledge of Fulfillment and Distribution business and applications
- Business Support (especially Business Partner Support), and Business Solutions
- Managed approximately 30 incoming calls and emails per day from BP
- Improving and maintaining relationships between the Business Partner and IBM
- Providing support to the Order Competency Center and Business Partner during the validation and ordering process
- Delivery management and Billing (Invoice requests, ensuring accurate and timely billing of orders, managing complex billing situations, solving invoice disputes in timely manner)
- Problem Solving (problem and error resolution, managing all urgent situations and escalations, shipment tracking, delivery management)
- Order Validation and Order Booking
Customer Fulfillment Administrator for Order Entry / Order Validation for Germany
IBM ISC
Bratislava
08.2005 - 05.2006
- Management of the end to end order process for IBM business partners and customers
- QValidating and loading up to 20 purchase orders into IBM legacy systems on daily basis
- Quotation management in Siebel CRM web based application (Siebel Application Interface)
- Communication with customers, business partners and IBM counterparts
- Client orientation
- Invoice management, Revenue recognition support, reporting activities
Education
Bachelor - Humanistic and Natural Sciences
Prešovská Univerzita
Prešov, Slovakia09.2004
High School - Business and economy
Business Academy
Humenné, Slovakia05.1999
Skills
Business-to-business marketing
Solutions driving
Task prioritization
Customer engagement
Solution selling
Project scoping
Technical presentations
System architecture
Technical solutions
Attention to detail
Upselling techniques
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Excellent communication
Languages
5,5,5,5
Hobbies and Interests
Family, Hiking, Travel, Sports (former basketball player), Culture, Eco friendly activities, Gardening, Work around the house, Modern Technology, Science, Self Education, Beer home brewing occasionally
Family, Hiking, Travel, Moder Technology, Self Education
Family, Hiking, Travel, Sports (former basketball player), Culture, Eco friendly activities, Gardening, Work around the house, Modern Technology, Science, Self Education, Beer home brewing occasionally
Timeline
Technical Presales Consultant
TD Synnex Slovakia S.r.o.
05.2022 - Current
E-Commerce EMEA B2B Deployment Manager
Dell Technologies
02.2019 - 04.2022
Subject Matter Expert for Client Connections Applications for EMEA
IBM ISC
10.2017 - 02.2019
Software Support Coordinator for EMEA
IBM ISC
09.2015 - 10.2017
TMS FOR SystemZ Software
IBM ISC
04.2014 - 09.2015
Global SW License Keys and Sales Transaction Support
IBM Danmark ApS
10.2012 - 03.2014
Software Support Coordinator for EMEA
IBM ISC
02.2008 - 09.2012
Business Partner Support Specialist for Germany
IBM ISC
05.2006 - 02.2008
Customer Fulfillment Administrator for Order Entry / Order Validation for Germany
IBM ISC
08.2005 - 05.2006
Bachelor - Humanistic and Natural Sciences
Prešovská Univerzita
High School - Business and economy
Business Academy