CrossFit
Michel Petyhakis
Senior Key Account Manager
Luxembourg
Summary
Dynamic and highly motivated individual with over 15 years of experience in customer service and sales. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Senior Key Account Manager
Syniverse/MACH
2 2009 - Current
- Managed team of 3 Account Managers.
- Provided coaching and mentorship to team members to enhance their skills and performance, leading to individual and team success.
- Managed portfolio of key accounts, generating $9M in annual revenue.
- Led contract negotiations and renewals and secured 85% contract value growth.
- Identified cross-sell opportunities resulting in 25% increase in revenue.
- Met with customers to conduct quarterly account reviews to assess current services, identify areas for improvement, discuss needs and expand sales opportunities.
- Provided exceptional customer service, resolving issues promptly, maintaining client satisfaction levels and securing client retention.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and delivered presentations to key customers to position products and services.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
Business Development Consultant
Hewlett-Packard
Grenoble
11.2007 - 01.2009
- Under HP's Communication, Media & Entertainment business unit, implemented repeatable methodology, enabling mobile operators to easily introduce revenue generating end-user services.
- Addressed all phases of telecom operator's service lifecycle from idea to successful deployment of new services.
- Analyzed regional/local Telco Market and operator's needs in terms of new revenue generating services deployment and provided recommendations and service realization improvement areas.
- Delivered 10+ workshops which resulted in consulting engagements and led to significant solution deployments: Nedjma (Algeria), NTT DoCoMo (Japan), Swisscom (Switzerland), Vodafone (Egypt), TSTT (Trinidad & Tobago), Telmex (Mexico).
Senior Solution Architect
Hewlett-Packard
Grenoble
08.2000 - 10.2007
- Worked in Telecommunications industry, with particular focus on Business Support System (BSS): mediation, billing, convergent charging, interconnection, fraud management & revenue assurance analysis
- Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements.
- Collaborated with sales teams to support pre-sales activities, providing technical expertise and architected solutions during client presentations and negotiations.
- Lead overall design and development of architecture for medium to large projects.
- Trained and worked with HP's preferred partners.
- Represented HP in major international marketing events: Mobile World Congress (Cannes/Barcelona), CTIA Wireless (US), International Fraud Forum, GITEX (Dubai)
- Major project involvement: Maroc Telecom: Interconnect project – 7 months on site, Access Seven, Germany: Mediation architecture design – 4 months on site, Etisalat, UAE: Self-service portal solution project – 5 months on site, Vodafone, UK: mediation analysis, for GPRS implementation – 5 months on site.
Product Manager
MACH
02.1997 - 07.2000
- Collaborated with sales, marketing, and support teams to launch data clearing related products on time and within budget.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzing business needs and abnormal situations.
- Coordinating with external suppliers, for development and launch of new software releases.
- Acted as MACH's representative at GSM Association and actively participating at working groups.
Education
Master of Science - Communication Systems Engineering
University of Kent At Canterbury
Canterbury, United Kingdom 10.1994 - 07.1995
Bachelor of Engineering (BEng) - Mechanical & Electrical Engineering
University of Reading
Reading, United Kingdom 10.1990 - 07.1994
Skills
Communication skills
undefinedPersonal Information
Nationality: Greek/Luxembourgish
Interests
Running
Scuba-diving
Timeline
Business Development Consultant
Hewlett-Packard
11.2007 - 01.2009
Senior Solution Architect
Hewlett-Packard
08.2000 - 10.2007
Product Manager
MACH
02.1997 - 07.2000
Master of Science - Communication Systems Engineering
University of Kent At Canterbury
10.1994 - 07.1995
Bachelor of Engineering (BEng) - Mechanical & Electrical Engineering
University of Reading
10.1990 - 07.1994
Senior Key Account Manager
Syniverse/MACH
2 2009 - Current
Similar Profiles
Justin LawlerJustin Lawler
Vice President Global Mobility & Messaging Pricing at SyniverseVice President Global Mobility & Messaging Pricing at Syniverse
Venkateswarlu DhankulaVenkateswarlu Dhankula
Network Operations Center Analyst at SyniverseNetwork Operations Center Analyst at Syniverse
Earl Jamal Manley WestEarl Jamal Manley West
Implementation Project Manager at SyniverseImplementation Project Manager at Syniverse
Sridevi SubbiahSridevi Subbiah
Customer Success Specialist at Temenos T24 Banking SoftwareCustomer Success Specialist at Temenos T24 Banking Software
Nawal OROU-BARENawal OROU-BARE
CLIENT DATA ANALYST - KYC at Banque de LuxembourgCLIENT DATA ANALYST - KYC at Banque de Luxembourg