Michelle A Freeman
Newark
Summary
Dedicated medical assistant with strong skills in vital signs assessment and patient evaluation. Experienced in administering vaccines and resolving patient concerns, contributing to enhanced healthcare experiences. Proven ability to support clinical teams through meticulous data collection and coordination of patient services.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Certified Medical Assistant
Penn Medicine At Home
06.2025 - Current
- Delivered customer service to inbound callers by quickly and accurately assessing needs, coordinating services, and directing concerns to appropriate individuals or departments for resolution.
- Supported Call Center Nurses in collecting patient data, reviewing past medical history, vital signs, chief complaints, symptoms, concerns, and current medications for assessment by licensed staff.
- Facilitated ordering and processing of DME and supplies while coordinating scheduling of services (e.g. mobile phlebotomy) and referral needs for the clinical care team.
Certified Medical Assistant
Penn Internal Medicine
03.2023 - 06.2025
- Administered vaccines and conducted echocardiograms while managing administrative tasks to support patient care.
- Prepared patients for examination and assisted physician during procedures to ensure smooth workflow.
- Welcomed and roomed patients; collected detailed medical histories and vital signs to assess health needs.
Medical Receptionist
Surgical Care Associates
07.2021 - 01.2023
- Coordinated monthly provider schedules to optimize appointment availability and patient access.
- Executed check-in and check-out procedures for patients efficiently. including charge entry.
- Obtained and verified patients’ demographic and insurance information and entered chief complaints.
- Assisted patients with scheduling tests and referrals.
- Roomed patients, measured vitals, documented patient chart, sent cultures to the lab.
- Trained new hires for medical receptionist and medical assistant roles to ensure smooth onboarding.
Home Health Aide
Maris Grove
02.2020 - 07.2021
Volunteer
Lankenau Hospital
08.2019 - 03.2020
Caregiver
Comfort Keepers
02.2018 - 02.2020
Scheduler
Christiana Care
02.2016 - 08.2018
Care Senior Associate
Cigna Global Health Benefits
01.2013 - 08.2015
Customer Service Escalation Support
Cigna Global Health Benefits
07.2008 - 01.2013
Education
Certificate of Proficiency - Medical Assistant
Delaware County Community College
Media, PADiploma - Medical Administrative Assistance
Eberest Institute
Jonesboro, GASkills
- Vaccine administration
- Vital signs assessment
- Patient evaluation
- Electronic health records
- Medical terminology
- Appointment scheduling
- Patient education
Certification
Certified Medical Assistant, AAMA
Timeline
Certified Medical Assistant
Penn Medicine At Home
06.2025 - Current
Certified Medical Assistant
Penn Internal Medicine
03.2023 - 06.2025
Medical Receptionist
Surgical Care Associates
07.2021 - 01.2023
Home Health Aide
Maris Grove
02.2020 - 07.2021
Volunteer
Lankenau Hospital
08.2019 - 03.2020
Caregiver
Comfort Keepers
02.2018 - 02.2020
Scheduler
Christiana Care
02.2016 - 08.2018
Care Senior Associate
Cigna Global Health Benefits
01.2013 - 08.2015
Customer Service Escalation Support
Cigna Global Health Benefits
07.2008 - 01.2013
Certificate of Proficiency - Medical Assistant
Delaware County Community College
Diploma - Medical Administrative Assistance
Eberest Institute