System Owner with +6 years of customer service experience in EUV-Lithography technology at TRUMPF Group for semiconductor industry worldwide. Highly-organized, customer-oriented and with a high level of responsibility and integrity. Able to deal with high pressure in a dynamic environment.
- Cycle Time responsible for CO2-Drive Laser installations.
- Reporting daily on system progress and creating clear help requests.
- Challenging counterparts during escalations, ensuring that correct actions are taken, and all backup scenarios are planned.
- Maintaining data on systems for data analysis (e.g. PowerBI dashboards).
- Managing change introductions (e.g. NPI process).
- Production planning hand in hand with ASML factory.
Expert SAT engineer for EUV-CO2 Drive Laser systems, providing technical customer oriented support to ASML. As lead engineer, provide Knowledge Transfer and OJT to skill up the less-experienced TRUMPF SAT engineers, with a strong focus on Cycle Time and a continuous improvement mindset. Proactive support at TNL EUV P&Q department when SAT workload decreased.
Long Term Assignment (LTA) at TRUMPF Taiwan (TTW). EUV CO2-Drive Laser specialist support and interface to ASML Taiwan Customer Service department and end-customer TSMC. Lead engineer for ASML CS team (20+ engineers) during post-SAT escalations on TSMC´s production systems in Hsinchu, Taichung and Tainan. Contact window with TLSM Service and R&D with regard to installations, upgrades post-SAT, new projects implementation and project management.
Worldwide technical support for EUV-Lithography CO2-Drive Laser
systems. Commissioning, SAT, implementation of retrofits and upgrades at end-customer sites (Intel, Samsung, TSMC, ASML, IMEC). Providing knowledge transfer to local TRUMPF engineers.
- Interpersonal and cross-cultural communication
- Decision making
- Problem solving
- Active listening
- Mentoring
- Negotiation
- Conflict management
- Highly organized
- Cooperative
- Integrity
- Empathy