MIHAELA LARISA CALIN

Company Overview: Internationally operating service group that develops and implements tailor-made solutions for clients.

• Built strong B2B client relationships, ensuring satisfaction with clear communication.
• Managed orders, complaints, and escalations via ERP and CRM systems.
• Supported new team members with training and onboarding.
• Focused on solutions to overcome challenges and drive results.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Company Overview: Global social media agency for both big and small ambitious brands.

• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
• Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
• Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
• Applied SEO best practices to enhance visibility and organic growth.