Mihai Boca
Munich
Summary
Demonstrated ability to manage complex projects and improve resource utilization, significantly boosting customer satisfaction and operational outcomes. Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
UPS Germany
2014.07 - Current
- Provided customers with status updates for tracked packages.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
Logistics Coordinator
DHL Germany
2010.10 - 2014.11
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Front Desk Receptionist
Best Western Hotel Ambassador
2009.05 - 2010.09
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Real Estate Agent
LandMark Real Estate Company
2008.09 - 2009.05
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Logistics Assistant
TCE Trans Cargo Express Logistica
2007.05 - 2007.11
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
Education
Bachelor of Science - Communication And Public Relations
Politechnica University
Timisoara06.2008
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Shipment Coordination
- Quality Assurance
Languages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Upper intermediate (B2)
Certification
- Certified QA Manual Tester, IT School 04.2024-08.2024
Timeline
Logistics Coordinator
UPS Germany
2014.07 - Current
Logistics Coordinator
DHL Germany
2010.10 - 2014.11
Front Desk Receptionist
Best Western Hotel Ambassador
2009.05 - 2010.09
Real Estate Agent
LandMark Real Estate Company
2008.09 - 2009.05
Logistics Assistant
TCE Trans Cargo Express Logistica
2007.05 - 2007.11
Bachelor of Science - Communication And Public Relations
Politechnica University
- Certified QA Manual Tester, IT School 04.2024-08.2024
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