Mihajlo Murgovski
Global Client Program Manager
Hamburg
Summary
Client-focused professional with strong background in managing and optimizing client programs. Proven ability to drive project success through strategic planning, effective communication, and fostering team collaboration. Known for adaptability and results-driven mindset, ensuring seamless alignment with evolving client needs. Skilled in project management, relationship building, and problem-solving, contributing positively to organizational goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Global Client Program Manager
Maersk Logistics
09.2023 - Current
- Drove continuous improvement within the organization by actively seeking feedback from clients and team members, identifying areas for growth and implementing appropriate action plans.
- Facilitated knowledge sharing among team members, promoting a culture of continuous learning and innovation within the organization.
- Aligned program objectives with overall organizational goals, ensuring that all projects contributed to the achievement of key business targets.
- Maintained compliance with regulatory requirements throughout all stages of the program lifecycle, minimizing risk exposure for both the organization and its clients, inclusive with various industry certifications (ISO) and implementation of FMEA methodology.
- Conducted regular performance reviews with team members to ensure continuous improvement in service quality and client satisfaction.
- Achieved cost reduction targets by implementing process improvements throughout the program lifecycle, from planning to execution.
Operational Key Account Manager
DB Schenker Europe GmbH
04.2021 - 08.2023
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Regional Customer Manager
DB Schenker Deutschland AG
10.2019 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Ocean Solutions Intern
DB Schenker Deutschland AG
11.2018 - 10.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Data Analyst
Upwork
09.2015 - 05.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Education
Bachelor of Science - Logistics & Supply Chain Engineer
University of Belgrade
10.2013 - 10.2019
Skills
Client relationship building
Problem-solving
Operations management
Remote team management
Strategic planning
Relationship building
Critical thinking
Verbal and written communication
Flexible and adaptable
MS office applications
Timeline
Global Client Program Manager
Maersk Logistics
09.2023 - Current
Operational Key Account Manager
DB Schenker Europe GmbH
04.2021 - 08.2023
Regional Customer Manager
DB Schenker Deutschland AG
10.2019 - 04.2021
Ocean Solutions Intern
DB Schenker Deutschland AG
11.2018 - 10.2019
Data Analyst
Upwork
09.2015 - 05.2017
Bachelor of Science - Logistics & Supply Chain Engineer
University of Belgrade
10.2013 - 10.2019
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