Mikaila Lauer
Seaford
Summary
Versatile and dynamic, with a proven track record at OVG, I excel in guest engagement and efficient cash handling. Leveraging exceptional customer service and a strong work ethic, I've significantly enhanced dining experiences and operational efficiency. My adeptness in team collaboration and food safety protocols underscores my comprehensive skill set, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender
OVG
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Seaford High School
Seaford, DESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Customer service
- Menu memorization
- Safe food handling
- Food running
- Team collaboration
- Suggestive selling
- Beverage preparation
Timeline
Server/Bartender
OVG
07.2021 - Current
Seaford High School
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