Mikayle Holloway
NEWARK
Summary
Experienced operations manager with a strong background in optimizing logistics and fulfillment processes. Leading daily dock operations, ensuring alignment of labor and resources to meet customer service level agreements and key performance indicators. Managing teams of over 100 associates, focusing on performance management and continuous improvement through data analysis and strategic planning. Collaborating with cross-functional teams to resolve operational issues, maintaining high standards of safety and quality throughout the workflow.
Overview
4
4
years of professional experience
Work History
Customer Logistics Manager
Ryder
Port Deposit
09.2025 - Current
- Lead daily outbound dock operations, optimizing trailer flow, wave planning, and load accuracy in a high-volume logistics environment.
- Align labor, workflow, and resources to meet customer/site SLAs and KPIs across productivity, quality, and safety.
- Manage staffing, scheduling, and performance for front-line associates; coach, develop, and recognize high-potential talent.
- Partner with transportation, inventory, and customer teams to resolve exceptions and maintain on-time shipment performance.
- Reinforce safety standards and ensure compliance with state, local, and federal regulations and company policies.
Area Manager
Amazon
Middletown
09.2023 - 05.2025
- Supervise day-to-day operations in a high-volume fulfillment center, managing a team of over 100 associates to ensure efficient and accurate order fulfillment.
- Drive continuous improvement by analyzing performance metrics, identifying areas for efficiency gains and proposing actionable solutions to meet productivity goals.
- Collaborate with senior managers and cross-functional teams to implement strategic initiatives, leading to improvements in process, quality, and employee engagement.
- Analyze data and generate reports to monitor team performance, including productivity, quality, and safety metrics, making data-driven decisions to optimize operations.
- Resolve operational issues quickly, troubleshooting problems to ensure minimal disruption to workflow and maintaining a high level of customer satisfaction.
- Lead daily team meetings, providing updates on KPIs and addressing any challenges or opportunities for improvement.
- Provide coaching, training, and feedback to associates, helping to enhance their performance and ensure the highest standards of quality and safety.
HR Specialist
Prince Telecom
New Castle
01.2022 - 12.2022
- Utilized the work number to process employment verifications.
- Adhered to company SOPs to process MSOs and LOA/ FMLA leaves.
- Led open enrollment initiative through Businessolver, resulting in an 87% employee enrollment status company wide.
- Reviewed report of new enrollees/benefit changes while becoming the POC for resolving benefit issues, including dependent verification audits.
- Fluently used UliPro/UKG and Solomon to process new/rehires, while keeping track of employee information and maintaining confidentiality.
- Scheduled and completed background checks/ renewals through Crimshield and BGCheck.com.
- Executed effective department communication, scheduling, and record keeping through Google Workspace.
Education
B.S - BUSINESS MANAGEMENT, CON. IN HRM
Delaware State University
DelawareSkills
- Operations Management
- Process Improvement
- KPI Development & Tracking
- Data Analysis & Reporting
- Budget Oversight
- Cross-Functional Collaboration
- Team Leadership & Supervision
- Workforce Planning
- Performance Management
- Vendor Management
- Strategic Planning
- Problem-Solving
Timeline
Customer Logistics Manager
Ryder
09.2025 - Current
Area Manager
Amazon
09.2023 - 05.2025
HR Specialist
Prince Telecom
01.2022 - 12.2022
B.S - BUSINESS MANAGEMENT, CON. IN HRM
Delaware State University