Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic

Milani Abdulmumin

Newark

Summary

Dedicated retail and administrative professional with experience working as a receptionist at Omazin Transportation LLC, sales associate at Forever 21, and cashier at Foot Locker. Excels in visual merchandising, staff training, and customer service; through efficient communication and sales tactics, they have increased recurring business by 20%. Proficient in managing cash, resolving disputes, and encouraging teamwork to improve customer happiness and shop performance. Devoted to producing top-tier service and creating enjoyable shopping experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Foot Locker
Wilmington
09.2023 - 08.2024
  • Trained new employees on cashier duties and store procedures, enhancing team efficiency.
  • Provided exceptional customer service to customers daily, increasing repeat business by 20%.
  • Processed cash and credit card transactions with 100% accuracy, and resolved returns and refunds with a balanced drawer by the end of each shift.
  • Clarified store policies, ensuring customer satisfaction.

Sales Associate

Forever 21
Newark
02.2023 - 04.2024
  • Organizing, pricing, and tagging items for the fitting room, racks, and shelves to enhance the store's visual appeal.
  • Trained new staff on policies and sales techniques to foster a positive work environment, enhancing productivity, and improving store performance.
  • Assisted customers in locating products, managing a stressful return process, addressing inquiries about sizing, and providing information on merchandise care promptly, improving retention by 20%.
  • Informed customers about promotions using suggestive selling, driving a 10% increase in sales.

Cashier

Foot Locker
Newark
05.2022 - 12.2022
  • Greeted over 50 customers daily with exceptional customer service, addressing their needs promptly to boost satisfaction, and to receive positive feedback.
  • Trained new employees on cashier duties and other practices.
  • Restocked and organized front-lane merchandise, enhancing visibility, accessibility, and keeping cleanliness.
  • Assisted customers with purchases and reward program sign-ups, increasing membership by 15%, and optimized the checkout process, reducing wait times by 20%.

Receptionist

Omazin Team Leem LLC
08.2021 - 04.2022
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Education

Bachelor of Science - Marketing

Morgan State University
Baltimore, MD
05.2028

High School Diploma -

Mount Pleasant High School
Wilmington, DE
06.2024

Skills

  • Customer service
  • Visual merchandising
  • Employee training
  • Sales strategies
  • Team collaboration
  • Time management
  • Cash management
  • Communication skills

Hobbies and Interests

  • Passionate about reading, digital art, and creative writing, producing engaging content across multiple mediums.
  • Enjoys strategy games, fitness, and sports, fostering critical thinking, teamwork, and personal growth.
  • Travel and fashion enthusiast, sharing insights and experiences with an audience of 1,000+ followers.
  • Actively involved in community service, environmental initiatives, and youth mentorship.
  • Culinary and photography hobbyist, experimenting with new recipes and capturing creative food visuals.

Certification

  • Eyelash Extension Certification – Various Accredited Beauty Schools.

Languages

English
Native/ Bilingual

Timeline

Cashier

Foot Locker
09.2023 - 08.2024

Sales Associate

Forever 21
02.2023 - 04.2024

Cashier

Foot Locker
05.2022 - 12.2022

Receptionist

Omazin Team Leem LLC
08.2021 - 04.2022

Bachelor of Science - Marketing

Morgan State University

High School Diploma -

Mount Pleasant High School

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Milani Abdulmumin