Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic
Mima Rusanova

Mima Rusanova

Bremen,HB

Summary

Diligent with comprehensive retail experience, ensuring high levels of customer satisfaction and efficient store operations. Proven track record of improving sales through exceptional product knowledge and personalized customer service. Demonstrated ability in inventory management and teamwork, fostering collaborative and productive work environment.

Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.

Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.

Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Retail Sales Assistant

Mimoza Mixshop und Café, Bremen
04.2020 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Customer Service Assistant

Restaurant Caprice, Bremen
03.2019 - 04.2019
  • 3-week internship
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Business Office Clerk

Steuerbüro Sefik, Bremen
02.2019 - 03.2019
  • 3-week internship
  • Developed correspondence letters, memos, and emails.
  • Improved customer satisfaction by promptly addressing inquiries, resolving issues, and providing professional assistance.
  • Supported management with timely preparation of monthly budget reports, ensuring informed decisionmaking.
  • Implemented new software programs to improve data management capabilities across the organization.

Customer Sales Assistant

Mixshop und Café Mimoza, Bremen
10.2018 - 12.2018
  • 3-week internship Praktik
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
  • Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
  • Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.

Sales Assistant, Douglas Perfumeries, Bremen

Parfümerie Douglas, Bremen
02.2017 - 03.2017
  • 3-week internship
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Allgemeine Berufsschule - Praktikumsklasse

General Vocational School, Bremen
08.2025

Neue Oberschule Gröpelingen - undefined

Neue Oberschule Gröpelingen, Bremen
07.2018

Grundschule - undefined

Grundschule „Temenushka“
07.2012

Skills

  • Native Bulgarian speaker
  • Advanced Turkish language skills
  • Fluent in German
  • English, conversational ability
  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Product demonstrations
  • Cross-selling strategies
  • Time management
  • Inventory control
  • Workplace safety compliance
  • Front-end organization
  • Point of sale systems
  • Cash register operation
  • POS systems
  • POS system operation

Languages

English
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)
German
Advanced (C1)
Bulgarian
Advanced (C1)

Software

Microsoft Office

MacOS - Apple Devices and Windows OS

Work Type

Full TimePart TimeContract Work

Timeline

Retail Sales Assistant

Mimoza Mixshop und Café, Bremen
04.2020 - Current

Customer Service Assistant

Restaurant Caprice, Bremen
03.2019 - 04.2019

Business Office Clerk

Steuerbüro Sefik, Bremen
02.2019 - 03.2019

Customer Sales Assistant

Mixshop und Café Mimoza, Bremen
10.2018 - 12.2018

Sales Assistant, Douglas Perfumeries, Bremen

Parfümerie Douglas, Bremen
02.2017 - 03.2017

Neue Oberschule Gröpelingen - undefined

Neue Oberschule Gröpelingen, Bremen

Grundschule - undefined

Grundschule „Temenushka“

Allgemeine Berufsschule - Praktikumsklasse

General Vocational School, Bremen
Mima Rusanova