Minellie Santos
Wilmington
Summary
Detail-oriented operations professional with 9+ years of experience handling high volume data processing, record maintenance, and account documentation in a regulated financial environment. Proven ability to follow structured workflows, manage daily task queues, and maintain accuracy while working remotely. Seeking a full-time remote data entry or operations role with clearly assigned daily work.
Overview
8
8
years of professional experience
Work History
Customer Operations Associate
Bank of America
Newark DE
11.2017 - Current
- Enter, update, and verify customer and account information across internal banking systems
- Process assigned daily work queues involving account reviews, adjustments, and documentation
- Review financial records and transaction history for accuracy and compliance
- Maintain detailed and accurate records while handling sensitive and confidential data
- Follow standardized procedures, quality guidelines, and service level expectations
- Document completed tasks and updates within CRM and case management tools
- Collaborate with internal teams to resolve discrepancies and complete required updates
- Maintain high accuracy and consistency in a fast-paced, deadline driven environment
Administrative Support Assistant
Crown Home Real Estate
Wilmington, DE
02.2022 - 01.2024
- Maintained and updated client records, listings, and transaction documents
- Facilitated property showings, enhancing client engagement and satisfaction.
- Negotiated purchase agreements, ensuring favorable terms for clients.
- Conducted market analysis to identify trends and pricing strategies.
- Guided clients through closing processes, ensuring compliance with regulations.
- Entered property and client data into internal systems and databases
- Organized digital files and documentation for accuracy and completeness
- Coordinated schedules and handled administrative follow-up using online tools
Education
High School Diploma -
Business Pathway –Thomas McKean High School
Wilmington, DE05.2012
Skills
- Data Entry & Data Verification
- Record Management & Documentation
- CRM & Internal Systems Navigation
- Microsoft Word & Outlook
- Google Workspace
- Task Queue & Workflow Management
- Quality Control & Accuracy Review
- Written Communication
- Confidential Data Handling
- Remote Work & Time Management
- Typing & Data Input
- Deadline management
- Verbal and written communication
Core Strengths
- Detail-Oriented & Process-Driven
- Strong Written & Verbal Communication
- Tech-Savvy & Fast Learner
- Self-Motivated & Highly Organized
- Calm Under Pressure
- Team Player with Leadership Qualities
Accomplishments
Recognized with the Difference Maker Award for maintaining accuracy and productivity metrics while adapting quickly to workflow changes and supporting team operations in a fast-paced environment
Timeline
Administrative Support Assistant
Crown Home Real Estate
02.2022 - 01.2024
Customer Operations Associate
Bank of America
11.2017 - Current
High School Diploma -
Business Pathway –Thomas McKean High School