Mira Bauman

Maintaining excellent customer support levels by proactively managing & supporting customer accounts and orders. Meeting business transition schedule requirements and supporting data conversion, standard work processes and procedures development, and training additional customer service representatives on the operating systems as well as day to day operations. Providing fast and efficient responses to all customer AOG requirements. Orchasting daily priority meetings with management focused on aftermarket concerns and areas of improvement and expansion. Collaborating closely with management in order to provide support and strategic vision on various critical and time sensitive projects.

Selected Contributions:

• Made transition from North America office to headquarters in Germany as seamless as possible for customer base.
• Playing a key role in establishing customer satisfaction, most fundamental in the English-speaking customer support.
• Prove to be essential to manage expectations and customer complaint handling by conducting weekly customer conference calls and in-person meetings.
• Successfully overseeing all aspects of the North America Office and continue to be the point of contact for NA’s main customer Airbus Helicopters, Inc. in Texas, United States

Primary client contact and liaison between clients in North and South America, the Head of ZF Aviation, and internal departments at company headquarters in ZF Luftfahrtttechnik in Germany. Responded to critical incidents to coordinate aviation support, processed orders and requests for quotations and resolved customs clearance issue for international shipments. Analyzed current inventory levels and determined required resources. Attended quarterly strategic planning and forecasting meetings. Conducted weekly teleconference with ZF Aviation’s main customer Airbus Helicopters, Inc. to discuss work progress on repair components and any issues arising. Attended the HAI HELI-EXPO, the world’s largest trade show dedicated to the helicopter industry in in Dalles Texas (2017) and Orlando, Florida (2015) to meet customers in person to connect and build lasting relationships.

Selected Contributions:

• Recognized for successfully managing a business in North America involving the Head of ZF Aviation.
• Exceeded total revenue from previous years within first year of tenure.
• Integral in the coordination and facilitation of relocating the operation from Northville, Michigan to Miramar, Florida.
• Conduct weekly teleconference with ZF Aviation’s main customer to discuss work progress on repair components and any issues arising.

Processed, received, and confirmed flight travel arrangements for individuals and groups. Promptly resolved customer complaints or service issues. Translated documents / contracts from German to English.

Selected Contributions:

• Successfully contributed $517K+ toward total revenue of $1M+ in the groups department.
• Rapidly promoted to Group Coordinator within six months for demonstrating strong customer service, organizational, and interpersonal skills.

Actively generated referral business and maintained callback file of prospects. Provided administrative support to ownership, sales, and other departments. Successfully accompanied sales presentations as a translator. Promoted vacation club ownership via scheduling personalized preview tours.

Selected Contributions:

• Achieved established targets in newly created position that targeted German speaking market by telemarketing to existing customers/owners and selling owner referral vacation packages.
• Commended for acquiring tremendous growth in Marriott’s German speaking market while attracting new customers.

Registered and assigned clients and owners to sales executives. Liaised between sales and marketing to ensure efficient communications and reporting practices. Coordinated and monitored sales rotation each business day.

Selected Contribution:

• Recipient of Most Valuable Team Player for demonstrating excellence and excelling in role.