Mireille Umutoni

➢ Sell travel tickets to customer

➢ Maintain good customer service

➢ Help to make and confirm reservation

➢ Assist client with special needs

➢ Responsible of making and confirming reservation and verifying, collecting payment

➢ Responsible of supervisor, staff members and delegate task as necessary

➢ Responsible of accomplishes staff job results by coaching, counseling and discipling employees

➢ Responsible of planning, monitoring and appraising job results

➢ Responsible of conducting, training, implementing enforcing systems

➢ Responsible of scan items, ensure that prices, quantities are correct and collect payment

➢ Responsible to assist customer by explaining or recommending items, answering questions and

processing exchange or funds

➢ Offer consistently professional, friendly, warm and engaging service

➢ Give a warm welcome and check in guests taking into account the established SOPs

➢ Check out of departing guest in accordance with the established standards

➢ Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues

➢ Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel

guest in accordance with the credit policy

➢ Corporate with colleagues from all departments, in particular Housekeeping, Accounting and

Reservation

➢ Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order

to be available for guests as a point of contact

➢ Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

➢ Demonstrate a complete understanding of the hotel’s policies and procedures and service standards an

have full knowledge of the hotel facilities and happenings

➢ Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicat

delays and offer additional services such as beverages to keep them occupied while waiting.

➢ Present menus, create personal dining experience, answer questions, and offer information on

menu items, beverages, and specials.

➢ Accept and organize reservations, and prioritize reservations to accommodate customers.

➢ Prepare seating assignments prior to service and present plan to restaurant during pre-shift

meeting.

➢ Walk through dining room during service to ensure guest satisfaction and advise servers and

bussing staff of specific service needs.

➢ Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicat

delays and offer additional services such as beverages to keep them occupied while waiting.

➢ Present menus, create personal dining experience, answer questions, and offer information on

menu items, beverages, and specials.

➢ Accept and organize reservations, and prioritize reservations to accommodate customers.

➢ Prepare seating assignments prior to service and present plan to restaurant during pre-shift

meeting.

➢ Walk through dining room during service to ensure guest satisfaction and advise servers and

bussing staff of specific service needs.