Miriam Kayaga Kivumbi

Perform cashier transactions.

Preparation of the food offerings and coffee specialties. Advising and taking care of our guests.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Resolved escalated customer complaints, ensuring satisfaction and loyalty.
• Achieved significant improvement in team performance through targeted coaching and development plans.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Increased sales of promotional items by informing customers about current offers.
• Reduced processing errors by meticulously following transaction procedures.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Learned duties for various positions and provided backup at key times.

• Ensured data accuracy within the procurement system by regularly updating vendor information, contract details, and pricing agreements.
• Supported the implementation of procurement policies, promoting compliance and risk mitigation across the organization.
• Participated in the development of sourcing strategies that aligned with business goals and minimized supply chain risks.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.