Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mirza Poljakovic

Mirza Poljakovic

Insurance And Claims Coordinator
Stuttgart

Summary

Dynamic insurance professional with a proven track record at DEVK Insurance, excelling in claims management and client acquisition. Skilled in policy interpretation and problem-solving, I have successfully expanded customer bases and enhanced client satisfaction, driving performance improvement and fostering long-term relationships. Committed to delivering exceptional service and results.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Insurance and Claims Coordinator

SSB AG
12.2023 - Current
  • Managing and administering existing insurance contracts of SSB, including necessary adjustments
  • Preparing and concluding new insurance agreements
  • Coordinating with the liability association (HÖV), ADG, and insurance brokers
  • Advising internal departments on insurance matters
  • Asserting claims against third parties and opposing insurers (after training and with legal support)
  • Main focus: managing SSB’s property and extra expense insurance, including collaboration with the company’s fire protection officer

Certified Insurance Expert

DEVK Insurance
04.2022 - 12.2023
  • Expanding the agency’s customer base by acquiring new clients
  • Proactively engaging existing clients to build long-term business relationships
  • Claims management and settlement of minor damages
  • Cross-selling of insurance products
  • Ongoing training and participation in various Campus education programs

Sales Representative

Any B. Consulting GmbH
02.2020 - 11.2020
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Chamber of Industry And Commerce - Insurance

Certified Insurance Broker
Cologne
04.2001 -

Bachelor of Arts - Business Management

University of Mittweida
Mittweida
04.2001 -

Skills

Microsoft office

Policy interpretation

Claims processing

Financial acumen

Problem-solving

Performance improvement

Interests

Reading Business and Finance Literature

Volunteering and Community Service

Traveling (especially for cultural exchange)

Technology and Innovation

Timeline

Insurance and Claims Coordinator

SSB AG
12.2023 - Current

Certified Insurance Expert

DEVK Insurance
04.2022 - 12.2023

Sales Representative

Any B. Consulting GmbH
02.2020 - 11.2020

Chamber of Industry And Commerce - Insurance

Certified Insurance Broker
04.2001 -

Bachelor of Arts - Business Management

University of Mittweida
04.2001 -

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Mirza PoljakovicInsurance And Claims Coordinator