Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mirza Muhammad Wali Baig

Mirza Muhammad Wali Baig

Msc. Project Management Student
Berlin,BE

Summary

Master’s student in Project Management with over four years of international experience in financial compliance, accounts receivable, and operational management. Proven ability to optimize revenue cycles, ensure audit readiness, and maintain high financial accuracy. Skilled in financial analysis, reporting, and cross-functional collaboration within fast-paced, global environments.

Overview

5
5
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Account Executive - Payables and Receivables

DM Clinical Research
05.2023 - Current
  • Developed and optimized accounts receivable processes, reducing payment discrepancies by 40% and accelerating collection cycles.
  • Led multiple compliance initiatives, including audit readiness, policy updates, and risk mitigation, improving financial accuracy and regulatory adherence.
  • Implemented and managed tools such as SAP, Excel Automation, SharePoint, and Power BI, enhancing data accuracy and reporting efficiency.
  • Collaborated cross-functionally with Finance, Legal, and Operations teams to ensure compliance with corporate and industry standards.
  • Automated AR compliance workflows, reducing manual effort by 25% and improving overall process transparency and efficiency.

Accounts Receivable Team Lead

DM Clinical Research
04.2022 - 05.2023
  • Maintained deep knowledge of evolving AR compliance standards and financial reporting requirements across multiple clinical research projects.
  • Streamlined AR and revenue cycle processes, improving collection efficiency and reducing outstanding receivables by 30%.
  • Directed a cross-functional AR team, ensuring timely invoicing, reconciliations, and audit readiness with 98% compliance accuracy.
  • Managed ERP and financial analytics tools such as SAP, Power BI, and Google Sheets, enhancing visibility and accuracy in revenue forecasting.
  • Partnered with finance and compliance teams to strengthen internal controls, minimizing billing discrepancies and ensuring adherence to AIM regulations.
  • Automated reconciliation and reporting workflows, cutting manual processing time by 25% and accelerating month-end close cycles.

Quality Assurance Analyst Intern

Zindigi - JS Bank
06.2021 - 04.2022
  • Conducted end-to-end testing of digital banking applications, identifying and documenting system defects to improve platform stability.
  • Monitored and evaluated customer service interactions across calls, chats, and emails to ensure adherence to quality and compliance standards.
  • Collaborated with the customer service and QA teams to identify training needs, improving service delivery and customer satisfaction.
  • Analyzed performance data to detect service gaps, contributing to a 15% improvement in response accuracy and resolution time.
  • Prepared detailed QA reports and feedback summaries, helping management implement continuous service quality enhancements.

Customer Support Intern

Foodak Qatar
01.2021 - 06.2021
  • Handled customer inquiries and complaints via chat, phone, and email, maintaining a 98% satisfaction rating through timely and empathetic resolution.
  • Collaborated with operations and payment teams to resolve fintech-related order and transaction issues, ensuring smooth refund and billing processes.
  • Monitored customer feedback and identified recurring pain points, helping streamline support workflows and improve user experience.
  • Utilized CRM and ticketing systems to track cases and generate weekly performance reports, improving response efficiency by 20%.

Education

Master of Science - Project Management

Arden University
Berlin, Germany
04.2001 -

BBA - Business Administration

Institute of Business And Health Management-DUHS
Karachi - Pakistan
04.2001 -

Skills

Financial Analytics (Power BI)

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Certification

Google Data Analytics, Professional Certificate, (Coursera) (Jan 2025-Jul 2025) - Gained hands-on experience with data cleaning, analysis, and visualization using Excel, SQL, and Tableau to solve real-world business problems.

Timeline

Account Executive - Payables and Receivables

DM Clinical Research
05.2023 - Current

Accounts Receivable Team Lead

DM Clinical Research
04.2022 - 05.2023

Quality Assurance Analyst Intern

Zindigi - JS Bank
06.2021 - 04.2022

Customer Support Intern

Foodak Qatar
01.2021 - 06.2021

Master of Science - Project Management

Arden University
04.2001 -

BBA - Business Administration

Institute of Business And Health Management-DUHS
04.2001 -

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Mirza Muhammad Wali BaigMsc. Project Management Student