Melcah Madrid-Müller
Leadership And Organizational Development Project Manager - Europe And Africa
Erding
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Leadership and Organizational Development - Project Manager Europe and Africa Region
Lear Corporation GmbH
4 2021 - Current
- Spearheading the L&OD's complex programs for high-potential employees and leaders in the region
- Developing, Designing and Executing L&OD Programs and Processes in the region.
- Supporting the Senior Leaders in the region during the Leadership Review
- Systematizing the E-Learning Courses in the Learning Management System for all salaried employees in the region.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Leadership and Organizational Development Lead Germany | HR Marketing and Communications Europe and Africa Region
Lear Corporation GmbH
05.2020 - 03.2021
- Manages the TWW guidance to German locations and support the implementation of TWW, work with Operations/Plant Manager to schedule and conduct surveys in TWW Plants reaching the 12-month target date, track the Plants Playbook progress, Scorecards and assist in the implementation of the TWW Playbook with a focus on Levels 1 & 2 and work with L&OD Regional Team to track the Plant metrics to identify areas where improvement has occurred and gain a working knowledge of TWW best practices.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Managed stakeholder expectations effectively by providing clear project updates on progress, risks, issues, and proposed resolutions throughout the entire lifecycle of each project.
HR Global Mobility Expert, Europe & Africa Region
Lear Corporation GmbH
06.2017 - 04.2020
- Manage and support international customers (functional leaders, HR as well as assignees) for Europe and Africa Region
- Calculate budgets and prepare detailed assignment scenarios and coordinate external service providers
- Lead and participate in process improvement initiatives and projects within HR Europe and Africa Region
- Applies New Regulations for German Labor Law, Taxes and Social Security for transfers within Germany
- Serve as the escalation point and subject matter expert for the HR service affiliates and functional leaders, assignees (STA, LTA, Intra- European), foreign hires (Local to Local, New Hires from Abroad), and their respective management team
- I also manage expatriate terminations in partnership with functional leaders, HR as well as external providers
- Continue to be involved in the following: Global Mobility Compensation and Benefits Programs Review, Policy Updates, and Periodic Review of Assignment Set-up for Europe and Africa Region.
Global Assignment Consultant
SIRVA Relocation GmbH
04.2016 - 05.2017
- Managed the entire relocation for each global assignee within the client´s global assignment policy, being their single point of accountability and their advocate in all assignment types on an ongoing basis
- Acted as the main point of contact for Global Certified Providers
- Coordinated all the internal departments/functions to ensure a successful assignee experience.
Executive Mobility Partner
IBM BUSINESS SERVICES, INC.
06.2015 - 07.2015
- Resolved numerous assignment issues varying in complexity and levels of visibility on a day-to-day basis
- Implemented management systems to eliminate and control risks and misses
- Reported to Senior Global Mobility Management Team (Client Relation Team) and provided advice and counsel to Business Unit/HR Leaders planning executive assignments, enabling decision making and involved Subject Matter Experts in respective mobility towers and other areas while leading and driving business solutions
- Point of contact for end-to-end mobility support and understands all aspects of the Senior Executive cases
- Administered Project Management for Global Mobility and Business Controls.
HR Senior Mobility Representative/Team Lead
IBM BUSINESS SERVICES, INC.
10.2014 - 05.2015
- Acted as the team lead of 5 to 6 Mobility Representatives handling EMEA Europe, Middle East, and Africa Assignments
- Embodied HR Business Transformation Outsourcing culture and best practices, has deep customer understanding, and in-depth knowledge of the different policies, processes, tools, and systems that support Mobility Services
- Performed Root Cause Analysis (RCA) and identifying work process defect elimination projects
- Coordinated with Vendors and Internal Teams to assist assignees in their relocation to the host location.
HR Mobility Representative
IBM BUSINESS SERVICES, INC.
02.2012 - 09.2014
- Worked closely with relocating executive assignees, spouse/partner, and/or family to support them in the relocation process
- Administers policies to support relocation, immigration, taxes, compensation, and family including relocation briefings and policy interpretation, and issue resolution
- Acted as a Focal point for senior executive assignees throughout the relocation process
- Prepared the assignment letter/contracts for relocating employees and timely process of the relocation-related compensation
- Managed the end-to-end Mobility process and upholds the Mobility Policy
- From March to May 2013, was part of the Knowledge Transfer Resource Team (Project Chaucer) sent to Budapest, Hungary to acquire mobility processes being handled by IBM Hungary
- Led the Due Diligence of the Project Management Transition and EMEA Mobility Country Specifics
- Consequently, trained new hires with the processes acquired during the Knowledge Transfer
- Worked as the Consultant for the end-to-end Mobility Processes of Europe, Middle East, and Africa EMEA Policies.
Team Lead
CONVERGYS SAN LAZARO
08.2010 - 12.2011
- Managed 18 customer representatives of the team and handled all customer concerns and escalations
- Worked on the schedules of the team, uploaded quality and CSAT of the team in PPM, facilitated FGD (Focus Group Discussion) of the Team, and facilitated training to recruits in the team
- Conducted one on one discussion and mentoring sessions to the 18 members of the team
- Guided training and career development of every team member.
HR Generalist and Company Nurse
RAPID FORMING CORPORATION
10.2009 - 05.2010
- Responsible for Compensation and Benefits of employees: Addition and Deletion of Employees to Company’s HMO Provider, Facilitated Annual Physical Examination of Employees, Processing Claims, and Reimbursements of Concerned Employees, Addition and Deletion of Employees to Company’s Life and Accident Insurance, Orientation of Employees to Life and Accident Insurance, Processing Loans and Claims of Employees for Government-Mandated Benefits
- Managed the Policy for Administrative Services, Timekeeping and Benefits, Processing Vacation Leaves and Sick Leaves of Eligible Employees
- Trained in Timekeeping, Recruitment and Jeonsoft Payroll System, HRIS System, and 201 Files of Employees
- Conducted phone interviews to assess minimum qualifications and basic communication skills of applicants and endorsed screened applicants to hiring managers.
Company Nurse and Benefits Administrator
VALUE HEALTH MEDICAL CENTER
01.2009 - 10.2009
- Worked as a company nurse
- Acted as the Administrative Coordinator in the Clinic’s supplies and facilities
- Managed the benefits of processing and claims of the Clinic’s Employees.
Account Executive
MANXON INDUSTRIAL CORPORATION
06.2008 - 11.2008
- Managed the administrative works and ensures that services are completed on time for clients
- Understands client’s needs and objectives
- Managed the accounts for Videojet Machines for existing and new clients.
Education
Bachelor of Science in Nursing -
ATENEO DE NAGA UNIVERSITY
01.2004 - 04.2008
Skills
Project Management
Strategic Planning
Client Relations
Budgeting and forecasting
Agile Methodology
Cross-Functional Collaboration
Stakeholder Communications
Coaching and Mentoring
Performance Evaluations
Problem-Solving
Team Leadership
Teamwork and Collaboration
Decision-Making
Organizational Skills
Children
1
Technical Skills
- Microsoft (Sharepoint, Excel, Outlook, PowerPoint, Visio, Word)
- Adobe Creative Cloud
- SAP Success Factors
- Workday
- PeopleSoft
- Orgplus9
- Articulate
Certifications
- Six Sigma Green Belt
- Arbinger Outward Mindset Online Facilitator
- AI Business Strategies and Application
Placeofbirth
Naga City, Philippines
Personal Information
- Date of Birth: 05/14/87
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Chinese Mandarin
Intermediate (B1)
Timeline
Leadership and Organizational Development Lead Germany | HR Marketing and Communications Europe and Africa Region
Lear Corporation GmbH
05.2020 - 03.2021
HR Global Mobility Expert, Europe & Africa Region
Lear Corporation GmbH
06.2017 - 04.2020
Global Assignment Consultant
SIRVA Relocation GmbH
04.2016 - 05.2017
Executive Mobility Partner
IBM BUSINESS SERVICES, INC.
06.2015 - 07.2015
HR Senior Mobility Representative/Team Lead
IBM BUSINESS SERVICES, INC.
10.2014 - 05.2015
HR Mobility Representative
IBM BUSINESS SERVICES, INC.
02.2012 - 09.2014
Team Lead
CONVERGYS SAN LAZARO
08.2010 - 12.2011
HR Generalist and Company Nurse
RAPID FORMING CORPORATION
10.2009 - 05.2010
Company Nurse and Benefits Administrator
VALUE HEALTH MEDICAL CENTER
01.2009 - 10.2009
Account Executive
MANXON INDUSTRIAL CORPORATION
06.2008 - 11.2008
Bachelor of Science in Nursing -
ATENEO DE NAGA UNIVERSITY
01.2004 - 04.2008
Leadership and Organizational Development - Project Manager Europe and Africa Region
Lear Corporation GmbH
4 2021 - Current
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