Modi Sahiba Agarwalla
Product Manager - Valid Germany Work Visa
Frankfurt Am Main,
Summary
Dynamic and accomplished product manager with 5+ years of experience in delivering successful digital products. Proven track record of driving product strategy, leading cross-functional teams, and delivering innovative solutions that meet customer needs. Passionate about leveraging technology to create exceptional user experiences and drive business growth.
Overview
5
5
years of professional experience
Work History
Associate Product Manager
Acko Technology & Services Pvt Ltd
Bengaluru
04.2022 - Current
- Launched KYC (Know Your Customer) a customer identification process, which directly impacts L0 revenue metrics of the company.
- By enhancing KYC UI/UX and addressing failed/error messages, we reduced daily customer support calls by 70% (from ~350 to 110 calls). This reduction in calls decreased revenue leakage from INR 28,000/- to INR 8,800 per day.
- Improved customer identification logic and strengthens the fallback mechanisms for various KYC methods, reduced our verification TAT from 3-4 minutes to just 20 seconds and also helped to gain 6% improvement in our L0 metric.
- Implemented fuzzy matching to address redundancy in KYC, resulting in a reduction of redundancy rate from 6% to 3%.
- Recreated complete payment UI/UX experience which led to a jump of 4% in overall payment success rate. It is the highest spike observed in Payment L0 metrics.
- Improved payment experience by implementing informative failure messages and outage messages during downtimes. Additionally, launched features such as UPI intent flow, Direct OTP, Recurring Payments to provide a faster checkout experience.
- Delivered a financial information services product with an AA (Account Aggregator) feature that assesses a customer's financial and socio-economic status.
- Exhibited strong leadership by guiding diverse teams of engineers, designers, finance professionals, compliance experts, legal advisors, and business specialists. Played a key role in driving successful partner integrations and promoting collaborative teamwork.
Product Manager
SPPIN India Pvt Ltd
Bengaluru
07.2021 - 03.2022
- Played a pivotal role in successful launch of Shopee in India, overseeing payment and taxation aspects as a product.
- Led integration efforts with top payment partners in India.
- Introduced Tax features like Cess Tax, HSN-GST mapping, Seller Tax Invoice, Tax report for filing purposes.
- Improved system payout by implementing fuzzy match to avoid fraud and increase successful payout rates by 40%.
- Enhanced payment routing logic with partners, resulting in a notable 38% improvement.
Head of Business Development
Futuretek Commerce Pvt Ltd
Jaipur
10.2020 - 03.2021
- Led product foundation to launch GetePay, a e-commerce solution for merchants to take their business online.
- Experienced in launching new payment methods or partner integrations within payments ecosystem consisting of payment gateways, PSPs, payment networks, merchant service providers, issuers, and acquirers.
- Onboarded 80K+ active users on platform in first year with a monthly average transaction of 100Cr from GetePay
- Designed GetePay Merchant App with features like scan, order & pay and quick payment links which increased our revenue by 25%.
Head of Business Development
Eshiksa Technology Services Pvt Ltd
Jaipur
07.2018 - 09.2020
- Increased total fees collection by 37% in 5 months from previous FY.
- Managing a team of 5 BDMs PAN India for new acquisition & cross-selling opportunities.
- Building new Strategic Alliance for National & International Markets. Also acquired and handled relationship with 14+ top notch banks of India. Developed & managed partnership with Fin-Tech companies.
- Negotiate commercials, develop go-to-market strategies, P&L projection, ensure planned milestones achievement, developing lucrative incentive schemes for the team members.
Business Development Manager
Eshiksa Technology Services Pvt Ltd
Jaipur
03.2018 - 06.2018
- Managed direct & channel sales for North location in India
- Also worked with PAN India team of 7+ Bank to generate good leads and substantial business out of them.
Education
Bachelor of Technology - Computer Science
Manipal University
India 05.2015 - 04.2017
Skills
Product Strategy
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Product Manager
Acko Technology & Services Pvt Ltd
04.2022 - Current
Product Manager
SPPIN India Pvt Ltd
07.2021 - 03.2022
Head of Business Development
Futuretek Commerce Pvt Ltd
10.2020 - 03.2021
Head of Business Development
Eshiksa Technology Services Pvt Ltd
07.2018 - 09.2020
Business Development Manager
Eshiksa Technology Services Pvt Ltd
03.2018 - 06.2018
Bachelor of Technology - Computer Science
Manipal University
05.2015 - 04.2017
Accomplishments
- Recognized by the Founder of Acko for launching the high impact project KYC in the shortest span of time.
- Awarded as the Best Performer in Acko for two consecutive quarters due to my significant contribution in Payment & KYC.
- Transitioned from Business Development to Product Management Role in GetePay.
- Promoted to Head Business Development in Eshiksa within 3 months.
Tools
Jira & Confluence
Figma & Balsamiq
Segment & Amplitude
Agile Development
Tableau / Power BI
Hobbies
Travelling
Trying new Cuisines
Adventure Sports
Zumba
Listening Music
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