Mohamad Soobh

Computer Science Expert

KEB Automation KG

Barntrup, Germany

08.2020 - Current

Responsible for IT support and the complete management of our user worldwide, including the full setup, configuration and deployment of their workstations.
Independently and successfully implemented the Windows Autopilot project, ensuring automated deployment and management of company devices.
Executed security projects such as the implementation of Windows LAPS (Local Administrator Password Solution), USB encryption, and BitLocker to ensure data protection and security of sensitive information.
Managed and maintained Windows servers, including print servers, as well as Active Directory and Azure to ensure a stable and secure IT infrastructure for the company.
Basic knowledge of SAP, supporting the integration and management of IT-related business processes.
Worked flexible hours, covering nights, weekends and bank holidays.
Supported team by demonstrating respect and willingness to help.
Increased customer satisfaction by resolving issues.
Improved efficiency and productivity by acquiring new skills.
Completed customer orders with speed and accuracy.
Oversaw daily operations to achieve high productivity levels.
Planned, configured, and maintained Cisco switches and servers, while optimizing and securing the corporate network.
Led a project to set up a test system for training purposes, which is used for educating students and interns within the company.
Managed the telephone system (IP phones) and took responsibility for ensuring the smooth operation of networked printers.
Administrator of the internal ticketing system, responsible for optimizing the system to improve the efficiency of handling support requests.
Managed company iPhones through Azure MDM and MAM (Mobile Device Management and Mobile Application Management) to control and secure mobile devices.
Took on additional IT projects and responsibilities to continuously improve the company's IT infrastructure and support systems.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.