Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mohamad Samer Al Sawaf

Mohamad Samer Al Sawaf

Cargo Manager Iraq
Erbil

Summary

Dynamic Cargo Manager with Emirates SkyCargo, recognized for establishing high-performing operations and enhancing customer satisfaction. Expert in strategic planning and collaborative team management, achieving significant revenue growth through self-handling procedures. Proven ability to drive operational efficiency and develop talent in high-pressure environments, ensuring safety and performance excellence.

Overview

39
39
years of professional experience
2
2
Languages

Work History

Cargo Manager - Iraq

Emirates SkyCargo
09.2013 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Strengthen the core infrastructure of my stations by improving staffing levels, expanding operational capabilities, and implementing comprehensive training initiatives.
  • Successfully managed cargo operations at Erbil International Airport under heightened security conditions, including frequent flight cancellations and operational disruptions due to threat alerts, in a high-risk classified environment.
  • Oversaw operations across four stations, collaborating with six Ground Handling Agents (GHAs) and successfully driving performance improvements to the highest achievable standards.

Cargo Manager - Syria

Emirates SkyCargo
10.1992 - 09.2013
  • Established a high-performing station in Damascus, leading to the highest market share among all competing carriers (OAL) in the market.
  • Consistently met sales targets and was honored with the Best Performance Award for the Middle East in 2012/2013.
  • Controlled costs to keep business operating within budget and increase profits.
  • Assumed responsibility for inbound cargo delivery documentation previously managed by the GHA, implementing self-handling procedures that resulted in additional revenue nearly covering the station’s overhead expenses.
  • Improved marketing to attract new customers and promote business.
  • Broadened cooperation with Airport Services by taking on passenger aircraft handling duties, achieving strong teamwork and seamless operations.
  • Played a key role in supporting the Area Manager to terminate the GSA contract and transition to direct operations.
  • Improved safety procedures to create safe working conditions for workers.

Ground Ops Officer

Syrian Arab Airlines
10.1986 - 10.1992
  • Flight Documentation Handling
  • Ramp Handling
  • Loadcontrol
  • Flight Dispatch.

Education

6 College Semesters - Economy And Commerce

Damascus University
Damascus
04.2001 -

Skills

  • Collaborative team management
  • Operational efficiency management
  • Strategic planning
  • Decision-making
  • Providing directions
  • Business thinking
  • Developing talent

Interests

Sporting, reading

Timeline

Cargo Manager - Iraq

Emirates SkyCargo
09.2013 - Current

6 College Semesters - Economy And Commerce

Damascus University
04.2001 -

Cargo Manager - Syria

Emirates SkyCargo
10.1992 - 09.2013

Ground Ops Officer

Syrian Arab Airlines
10.1986 - 10.1992

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Mohamad Samer Al SawafCargo Manager Iraq