Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Accomplishments
Timeline
Generic

Mohamed El Amine Zermoun

Berlin

Summary

Dynamic sales professional with a proven track record at eTeacher, excelling in customer retention and upselling. Skilled in negotiation and CRM systems, I consistently exceed targets, leveraging emotional intelligence to build strong client relationships. My strategic approach has driven significant revenue growth and enhanced client satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Retention Specialist

eTeacher
02.2023 - Current
  • Develop and implement aggressive retention strategies, maintaining high renewal rates.
  • Analyze customer behavior, gather feedback, and negotiate renewals.
  • Build strong client relationships, consistently exceeding retention KPIs.

Sales Representative

eTeacher
08.2022 - 02.2023
  • Outbound sales for online educational products, closing high-value deals.
  • Surpassed monthly targets through personalized client approaches.

B2B Sales Executive

Guechi Communication
Algiers
11.2018 - 08.2021
  • Managed B2B sales cycles, client prospecting, and relationship management.
  • Negotiated contracts and followed up on accounts to ensure satisfaction.

Founder

Subart
Algiers
11.2016 - 09.2018
  • Built the business independently, managing sales, marketing, and client projects.
  • Developed full social media presence and led end-to-end sales processes.
  • Trained in adaptability and self-motivation, handling all stages from prospecting to delivery.

Technical Sales Representative (IT - Medical Field)

ORAFINA
Algeria
12.2014 - 06.2016
  • Sold IT programs for the medical sector to doctors and hospitals.
  • Conducted presentations, managed negotiations, and built strong professional networks.

Officer

VFS Global
Algiers
11.2013 - 08.2014
  • Assisted clients with Schengen visa applications with a customer-first approach.

Account Manager

1NETCOM Business IT Solutions
Algiers
03.2012 - 10.2012
  • Managed IT client accounts, achieving sales objectives.

Telemarketer

Good Contact Algeria
Algiers
09.2011 - 02.2012
  • Conducted outbound sales calls, supporting lead generation and client acquisition.

Education

European Diploma of Higher Studies - Marketing

ISG - Institut Supérieur De Gestion
Algiers
01.2014

Advanced Technician Certificate - Marketing

INSIM - Institut International De Management
Algiers
01.2012

Skills

  • Sales Strategy & Negotiation
  • Customer Retention & Upselling
  • B2B & B2C Sales
  • CRM Systems & Reporting
  • Exceeding Targets & Revenue Growth
  • Active Listening & Emotional Intelligence
  • Sales presentations
  • Persuasion skills
  • Team collaboration

Websites

Additional Information

Consistently exceeded sales targets and built strong client pipelines. Ready to contribute immediately within a structured, growth-focused German sales environment.

Languages

English
Advanced (C1)
C1
French
Native
Native
Arabic
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2

Accomplishments

    Awarded Employee of the Month for April 2025 in eTeacher’s Retention Department (19 representatives).

Timeline

Customer Retention Specialist

eTeacher
02.2023 - Current

Sales Representative

eTeacher
08.2022 - 02.2023

B2B Sales Executive

Guechi Communication
11.2018 - 08.2021

Founder

Subart
11.2016 - 09.2018

Technical Sales Representative (IT - Medical Field)

ORAFINA
12.2014 - 06.2016

Officer

VFS Global
11.2013 - 08.2014

Account Manager

1NETCOM Business IT Solutions
03.2012 - 10.2012

Telemarketer

Good Contact Algeria
09.2011 - 02.2012

European Diploma of Higher Studies - Marketing

ISG - Institut Supérieur De Gestion

Advanced Technician Certificate - Marketing

INSIM - Institut International De Management

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Mohamed El Amine Zermoun