Mohamed Elgaby

• Managing stakeholders engagements, objectives, communications, negotiations and resolving conflicts

• Delivered engaging presentations and demonstrations of POCs to stakeholders, including senior management and department heads.

• Designing and integrating Cloud infrastructure with Enterprsie infrastructure
• Design and implement Cloud solution architectures ( Azure, AWS ), Cloud migration
• Creating and implementing data architecture on the Cloud (azure synapse, pipelines, Data lake, SQL pools, spark pools)
• Leading FinOPS project (cost optimization in Azure)
• Programming languages (Python, YAML, Ansible, Bash, JSON, SQL)
• Implementing Cloud solutions (e.g. pulling up CI/CD pipelines, Configuring and connecting Cloud infrastructures, making sure monitoring and security measures are in place.
• Implementing Infrastructure as Code, Policy as Code, ARM, PowerShell, and Bicep
• Containerization and DevOps ( Kubernetes and Docker)
• Methodologies and Frameworks (Agile, Scrum, ITIL4, TOGAF10, LeanIX)
• Reviewing Cloud Architectures and Consulting for the best practices Solutions, resources and services.

• Performing MicroStrategy cloud migrations, on-premise to (AWS or Azure) and POC deployments for new MicroStrategy customers
• Most commonly used AWS services: VPC, ELB, ALB, EC2, S3, ECS, RDS, IAM, Route53, Cloud Watch, Step Functions
• Applying IAM, Step Functions, Jenkins automation to build cloud infrastructure (computing, DB, networking VPC)
• Using Linux Bash scripts and AWS / Azure portals to manage configuration (SSO, odbc) and adjust settings
• Configuring with Active Directory, Akamai, VNC, MobaXterm monitoring with Panopta, Cloud Watch organizing with Trello, Rally, ServiceNow and documenting technical articles with Confluence
• Backing up and restoring database instances (MySQL, PostgreSQL, Oracle, Redshift..)
• Implementing containerization solutions (Kubernetes and Docker)
• Researching/Using knowledge articles to implement/edit scripts such as Python, Terraform, Ansible, Chef, Puppet and CloudFormation.

• Debug/Edit configuration files and recommend best practices (Debug logs, JSON, YAML, XML, ini)
• Ensuring the full functionality of the Software architecture on all the Web Technologies (Web URL API, REST API, SOAP API), authentication protocols (Kerberos, LDAP, SAML, Okta), and Web Servers (Tomcat, IIS)
• Troubleshooting the software on Linux/Unix, macOS, Windows
• Cloud computing (Azure, AWS, and Red Hat cloud)
• Troubleshooting the compatible database instances (MySQL, PostgreSQL, Oracle, Redshift..)
• Maintaining Virtual machines and cloud environments
• Scrutinizing log files and Fiddler traces to find root causes.

• Support of POS application and all related applications/processes: (Logs analysis, search for required information in SQL Databases, bug reporting to Developers)
• Usage of RDP/VNC connection for troubleshooting and fixing purposes
• Technical network support: VLAN, DHCP, DNS
• Management of certain databases using Microsoft SQL Server
• Deployment for New Store Opening: Monitoring whole installations, providing technical support for any hardware and software, installation of UPS, Bore scanners, back office PCs, Time clock, Printers.

• Diagnosing and solving hardware or software faults
• Windows administrator, Windows deployment and peripherals installations
• Collecting and analyzing of application logs for future escalating
• Engineer Helpdesk - on-call support for Field Service Technicians and hardware parts deployment
• Working on ETL and Data Warehousing to monitor our log files and to reach them.

• Responsible for investigating critical and safety issues that occur on an APP platform based in the US and Canada and taking actions accordingly based on the severity of the case.

• Worked as a contractor test engineer and successfully completed the project before the deadline
• Application testing and bug reporting to developers, for an Application that delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing.