Mohamed Elmoursi
IT Support & Cybersecurity
Braunschweig
Summary
Cybersecurity Enthusiast & IT Support Specialist with experience in CRM Systems, Network Troubleshooting, and Data Analysis. Currently pursuing CompTIA A+ certification and aiming to specialize in Cybersecurity. Passionate about technology, problem-solving, and continuous learning. Looking for an entry-level IT role to apply and expand my technical skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
CRM & Digital Operation Analyst
Istanbul Medipol University
04.2022 - 05.2024
- Managed and maintained CRM systems, ensuring data integrity and security.
- Analyzed customer data to improve system performance and optimize data workflows.
- Conducted access control management by defining user roles and permissions within CRM platforms.
- Assisted in network troubleshooting and system maintenance for CRM-related IT issues.
- Implemented basic cybersecurity measures to secure customer data and prevent unauthorized access.
- Worked with IT teams to ensure data compliance with GDPR and university policies.
- Utilized SQL and Excel for data extraction, reporting, and security analysis.
- Automated data processing tasks to improve efficiency and security monitoring.
- Supported the IT helpdesk, resolving technical issues related to CRM software and integrations.
Education
Bachelor - Management Information Systems
Istanbul Medipol University
Istanbul 10.2020 - 06.2024
Skills
- IT Helpdesk & Technical Support
- Virtualization (VMware, VirtualBox)
- User Account Management (Active Directory, LDAP)
- System Installation & Configuration (Windows, Linux Basics)
- Hardware & Software Troubleshooting
- Network Monitoring & Troubleshooting (Wireshark, Nmap)
- Firewall & VPN Configuration (Cisco, pfSense, OpenVPN)
- Malware Detection & Prevention
- Google Analytics & Web Performance Tracking
- Business Intelligence & Reporting
Certification
CompTIA Network+ (Completed,not certified yet)
Timeline
CRM & Digital Operation Analyst
Istanbul Medipol University
04.2022 - 05.2024
Bachelor - Management Information Systems
Istanbul Medipol University
10.2020 - 06.2024
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