Built and maintained strong client relationships to drive business growth.
Strengthened client relationships through regular communication and effective problemsolving.
Mentored members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Created sales forecasts to target daily, monthly and yearly objectives.
Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Expanded key account base by identifying and cultivating new business opportunities.
Key Account Manager NFV
Talabat - Delivery Hero
04.2022 - Current
Responsible for Developing and growing business with partners' accounts while maintaining excellent relationships with them
Negotiate agreements/contracts to grow topline
Plan promotions, initiatives, competitors, and market analysis to look for areas of opportunity.
Senior Account Manager
Fertiglobe Distribution Limited
10.2019 - 02.2022
Take the commercial lead in negotiating contracts, MOU, and supply agreements of the UREA and Ammonia
Handling a portfolio of fertilizer traders in different regions
Responsible for Urea tenders in Africa and Asia
Providing periodic performance reports about the UREA stocks to the sales team.
Commercial Planner
OCI NV Group Dubai
09.2017 - 10.2019
Responsible for issuing commercial reports needed for the joint venture with ADNOC
Developed an advanced multidimensional reporting system that increased profitability by 8% while sales increased by 25%.
Account Manager
OCI Fertilizer Trading Limited Egypt
09.2014 - 08.2017
Liaising between operations, finance and commercial teams, to ensure meeting clients' deadlines
Setting a forecasted target for each quarter and making sure the team achieves it.
Education
Bachelor's degree in Business Administration & International Marketing -
Arab academy for science, technology, and maritime transport
System Implementation Specialist at The Kraft Heinz Company - PT. Heinz ABC IndonesiaSystem Implementation Specialist at The Kraft Heinz Company - PT. Heinz ABC Indonesia