Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mohamed Mattar

Riyadh

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Costa Coffee
01.2024 - Current
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

First Assistant Manager

McDonaldʼs
01.2022 - 12.2023
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels
  • Kept appropriate stock levels to match expected demand
  • Offered friendly, efficient customer service and handled challenging situations with ease

Shift Manager

McDonaldʼs
11.2020 - 01.2022
  • Trained staff on best practices to achieve optimal productivity
  • Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
  • Helping to achieve the target that our leadership announced
  • Well trained in quality service and cleanliness concerning food and beverage handling
  • Ability to conduct training for crew on workplace safety policies, procedures and security

Guest Experience Leader

McDonaldʼs
11.2019 - 11.2020
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals And hospitality
  • Handled guest complaints to protect brand reputation
  • Scheduled appointments with service professionals
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport

Food Server

Four seasons
01.2017 - 09.2019
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
  • Enhanced customer satisfaction ratings by resolving issues efficiently
  • Liaised with customers during meals to ensure orders were received correctly and were enjoyed
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service

Captain Waiter

Caracas restaurant
12.2015 - 12.2017
  • Checked on guests to ensure satisfaction with each food course and beverages
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

Food Server

Cataract Hotel
09.2013 - 07.2015
  • Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly

Skills

  • Hospitality leadership
  • Customer's care
  • First-class service
  • Guest relations expertise
  • Food safety knowledge
  • Security operations experience
  • Stock control
  • Food hygiene practices
  • Staff training

Certification

  • Certificate of completion Food And Beverage (Four Seasons Hotel)
  • Certificate of achievement hotel management (Youth Career Initiative)
  • Certificate Food and Beverage Training
  • Certificate Hospitality Workshop (The Ritz Carlton Hotel)
  • Certificate SLT Class (McDonaldʼs)
  • Certificate ASL Class (McDonaldʼs)
  • Certificate DLM Class (McDonaldʼs)

Timeline

Store Manager

Costa Coffee
01.2024 - Current

First Assistant Manager

McDonaldʼs
01.2022 - 12.2023

Shift Manager

McDonaldʼs
11.2020 - 01.2022

Guest Experience Leader

McDonaldʼs
11.2019 - 11.2020

Food Server

Four seasons
01.2017 - 09.2019

Captain Waiter

Caracas restaurant
12.2015 - 12.2017

Food Server

Cataract Hotel
09.2013 - 07.2015

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Mohamed Mattar