Mohamed Nabil Khalil
Dubai
Summary
Detailed Collection advisor and customer services bringing over five years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
7
7
years of professional experience
Work History
Collection Advisor
Etisalat Global Service -EGS
08.2017 - Current
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
Customer Support Representative
Exceed
03.2017 - 08.2017
- I worked in the customer support division of MasterCard.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Handling complaints for Egypt,North Africa and Arabian Gulf.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Customer Service Officer
Raya Contact Center
03.2017 - 08.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Graphic Design
NTI - National Telecommunication Institute
Cairo, Egypt02.2023
Bachelor of Accounting
Faculty of Commerce
Mansoura University06.2016
Skills
- Call Center Experience
- Client Relations
- Photoshop
- Adobe Illustrator
- Adobe audition
- Microsoft Office
- Fair Debt Collections Practices
Soft Skills :
- Good Presentation Skills
- Good Communication Skills
- Adapting With different Personalities
- Ability to adapt well to changes and work under stress
- Self-teaching using references, Books and Internet
- Interactive and fast learner
- Ability to work alone or with a Team
- Ambitious, Hard-worker and sociable
- Sports
- Analytical Thinking
- Attention to Detail
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Collection Advisor
Etisalat Global Service -EGS
08.2017 - Current
Customer Support Representative
Exceed
03.2017 - 08.2017
Customer Service Officer
Raya Contact Center
03.2017 - 08.2017
Graphic Design
NTI - National Telecommunication Institute
Bachelor of Accounting
Faculty of Commerce
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