PCM600
Mohamed Iqbal Ahamed
Digital And Relay Application Engineer
Riyadh
Summary
Dynamic Senior Field Service Engineer at ABB with a proven track record in advanced troubleshooting and client relationship building. Enhanced system performance through innovative solutions and reduced downtime by implementing proactive maintenance strategies. Adept at providing exceptional customer support while mentoring junior engineers, fostering a culture of continuous improvement and technical excellence.
Engineering professional with proven track record in field service roles. Expertise in troubleshooting and maintaining advanced systems, driving operational excellence. Known for strong collaboration skills and results-driven mindset, adapting to dynamic project requirements seamlessly. Possesses technical proficiency and commitment to quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
ABB
01.2021 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Calibrated and repaired existing systems to maintain functionality.
- Performed regular inspections of facilities to assess the condition of electrical systems and recommend necessary upgrades or maintenance activities.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Mentored junior engineers, sharing technical expertise and providing guidance on best practices in the industry.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Improved electrical system efficiency by designing and implementing advanced power distribution networks.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
- Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Developed custom solutions for clients, improving overall user experience and satisfaction.
- Used [Software] to prepare technical drawings, specifications and cost estimates of [Type] distribution products and services.
- Developed proposals and pricing for large- and small-scale manufacturing products.
- Reduced downtime significantly by implementing proactive maintenance strategies and troubleshooting techniques.
- Enhanced system performance by optimizing software applications and resolving hardware issues.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Spearheaded the adoption of cutting-edge tools and methodologies within the organization, driving continuous improvement efforts across all projects.
- Combined technical competence and [Degree] in [Area of study] to solve design challenges with creativity.
- Managed critical incidents effectively, minimizing disruptions to business operations while working towards permanent resolutions swiftly.
- Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Performed maintenance procedures and repairs on existing electrical products and systems.
Quality Control Specialist
ABB
01.2016 - 12.2020
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
- Implemented a robust quality management system, leading to more consistent product output and reduced defects.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Created and maintained several databases to track statistical data.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Minimized down time [Number]% by reducing production rework and recalls.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Reviewed production processes and identified potential quality issues.
- Created testing protocols to be used across product lines.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted investigations into questionable test results.
- Performed routine maintenance and calibration on testing equipment.
Testing Engineer
ABB
01.2011 - 12.2015
- Constructed test environments and designed and executed test plans.
- Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
- Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
- Collaborated with test team to design new production test equipment by understanding new products in development.
- Provided technical support to development teams and debugged test systems.
- Contributed to project plans by providing time-scale estimates.
- Applied advanced skill in troubleshooting to resolve complex problems not covered by existing procedures or practices.
- Liaised with sub-contractors to implement production testing and training of local support personnel.
- Optimized testing processes through continuous improvement initiatives, resulting in increased efficiency and reduced timetomarket.
- Planned, designed and performed manual and functional project testing and reported defects.
- Boosted customer satisfaction levels by ensuring high-quality software releases that met or exceeded user expectations.
- Enhanced collaboration between developers and testers by implementing agile methodologies throughout the testing process.
- Obtained components, supplies and equipment to support testing.
- Contributed to a reduction in project delays by identifying and addressing software defects early in the development cycle.
- Established robust test environments that accurately mirrored production systems for accurate results and reliable performance assessments.
- Reviewed, evaluated, and identified requirements for testability.
- Tracked test reports and failures determined by root cause data trends.
- Supervised work of technologists, technicians and other engineers and scientists.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
ANNA UNIVERSITY
CHENNAI06-2009
Skills
Remote support
Client relationship building
Customer support
Hardware installation
Electrical engineering
Software diagnostics
On-site support
Advanced troubleshooting
Network configuration
Customer service
Software
Certification
PICW
Timeline
Senior Field Service Engineer
ABB
01.2021 - Current
Quality Control Specialist
ABB
01.2016 - 12.2020
Testing Engineer
ABB
01.2011 - 12.2015
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
ANNA UNIVERSITY
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